I have been a HughesNet subscriber almost 2 years. After sending a very detailed email stating that, though our main minutes are used and throttled, we could get NO internet, not very slow, NOR when we were in our 50GB time (we are up at 6 a.m. daily). It would connect a few seconds, drop, connect a few MORE seconds, drop...
I get this politely worded "hey dumb***, you used up your minutes" email saying if I wanted to buy more time to provide YOU with data for testing, maybe you could help me, but you can only help me if I go buy tokens for my account.
I was given tokens when we kept having speed problems at the BEGINNING of my contract, but now, when you provide a new customer with nearly double the data I get for the same price (I admit, I was shopping Exede, and trying to be fair and do your latest offerings, too), you can't even add enough data to test the account and reset it to zero after the test?
How much longer is on my contract? It is time to move our service, and if an email stating that my regular minutes are used up (but have no connectivity on off hours either) gets me treated like a moron, maybe I should decide if it is worth staying here. SMH