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Service Outage ?

Freshman

Service Outage ?

Is anyone else having a service outage now? I know two other people in Florida (plus myself) that have Hughes net and we currently have no service. Rebooted the modem a couple times and no luck. My satellite light is also out on the modem.
9 REPLIES 9
Distinguished Professor IV

Re: Service Outage ?

@dredman

 

If you're still experiencing the issue, can you post a pic of the following page?  http://192.168.0.1/limited.html#!/state_code/state_code_monitor

 

Please be sure to edit your SAN out of your picture (it normally begins with DSS), as this is your account number, which you should never publish.  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Freshman

Re: Service Outage ?

It has been going up and down for a few hours now.

 

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Senior

Re: Service Outage ?

Hughes knows exactly what is going on. They just want to give you busy work so you will think that they will help you.

Distinguished Professor IV

Re: Service Outage ?

@dredman

 

There is most definitely some type of issue going on there.  Being that it's intermittent, it's possible that it's due to weather at your gateway location.  

 

In the Satellite box on the following page, what is your Beam ID, and does it say Echostar 17 or Echostar 19 for the Satellite Name?  http://192.168.0.1/#!/home/information

 

With this info I can tell you where your gateway is and can take a look to see if there has been bad weather there today. 


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Distinguished Professor IV

Re: Service Outage ?

@lake_woman

 

Please refrain from violating the Community Guidelines and/or Terms of Service.  Have a little respect for fellow users who are trying to get help.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Highlighted
Senior

Re: Service Outage ?


@GabeU wrote:

@lake_woman

 

Please refrain from violating the Community Guidelines and/or Terms of Service.  Have a little respect for fellow users who are trying to get help.


There are no violations on my part. I have the utmost respect for the users of this community that are getting the run around as far as what exact is going on with Hughes and the problems that we are not privy to. First Amendment. Reveal that you have no idea what is going on and stop defending Hughes blindly.

Distinguished Professor IV

Re: Service Outage ?

@lake_woman

 

Unless you have some type of help to contribute, please stop posting on this thread.  You have already derailed this person's attempt to get help enough.  Please stop doing so.  Your posts have been reported to the moderator.  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Senior

Re: Service Outage ?


@GabeU wrote:

@lake_woman

 

Unless you have some type of help to contribute, please stop posting on this thread.  You have already derailed this person's attempt to get help enough.  Please stop doing so.  Your posts have been reported to the moderator.  


Ditto

Freshman

Re: Service Outage ?

Hughes ended up sending a tech out.  My signal was horrible.  So, after a few minutes of trying to get me dialed in (I was on echostar 19), he decided to see if pointing me to echostar 17 made a difference.  He pointed me at 17 and like magic my signal was back to normal.  Other than changing the satellite I was pointed at, he made no other changes.  At this point my service is fully restored.