Hi cadeland,
Sorry for the delay, unfortunately we were unable to access the sales call due to an error. However because of this we will take you word on what you experienced. I've left notes on my case to allow you to cancel with no fees, if that is the direction you would like to go. Or I can offer you a discount for the remainder of the contract with us. My case number is 51607089. Let me know how you would like to proceed. Looking forward to your reply.
Thank you,
Chris