For the third time in two weeks, my service is down tonight, as opposed to merely slow. Same symptoms, not worth describing again, particularly since HughesNet must know perfectly well what is going on. I am tethered to my iPhone's fringe Verizon signal at the moment.
I called telephone tech support and went as far as the "Internet is down" question. Given that the robo-voice says that call volume is "extremely heavy" (I don't doubt it), I refuse to stay on the phone.
Folks: Please don't quit calling HughesNet, and posting here, when your service is down or otherwise does not live up to the promises HughesNet made when you subscribed. Our bills keep coming right on schedule, whether HughesNet provides the service or not.
No service 30 mile south of ATL.. we have an inactive cable line on our street due to the railroad refusing to grant an easement across the tracks. no DSL, at&t says will never happen>>>
Three replies in four minutes by others whose service also is down.
It's tempting to silently, passively, wait until service comes back up. Don't! Never fail to complain, time consuming and irritating as it is (and is meant to be). Because I have lost confidence both in HughesNet's business integrity AND in their technical competence, I don't doubt that they are testing customer limits to discover what is the very least level of service that we will tolerate before we escalate to levels that HughesNet cannot ignore. We want what we were promised: True broadband with an industry-acceptable standard for uptime.
Because I have lost confidence both in HughesNet's business integrity AND in their technical competence, I don't doubt that they are testing customer limits to discover what is the very least level of service that we will tolerate before we escalate to levels that HughesNet cannot ignore.
And the fatal shot came from the grassy knoll. SMH.
Your apologetics would be rational if HughesNet's reputation with previous systems was any better. But they are well on their way to demonstrating that they're a company that can take an extraordinary piece of engineering like EchoStar 19 and wreck it in a matter of months.
Im in Alabama and mine is down YET AGAIN
I have been down more than up over the past few months, I call and they say Im under contract yet they dont fufill they end of the contract
I connected another provider so I have internet