I've restarted my receiver but I don't have any up or down satelitte activity. The Terminal/Gateway Connectivity Test fails.
I tried to call support but I get a fast busy. I tried to chat with support and got an error saying that I wasn't authorized.
I've had the service a little over a week and am very disappointed with the quality!
Ditto here. Must be systemwide. No email support, no chat support, and obviously no phone either.
Remind me. How much do we pay for this? :-p
Jupiter II / Echostar19 appears to be having multiple outages... The moderators will probably make an announcement soon. Please dont call the service line as they afe overwhelmed and it will not help if its a system wide issue.
This isnt a typical outage, this is system wide. Theres nothing phone support can do.
As far as credits go... you might like $2 off your bill for the time of the outage. Dont expect things for free, especially when they cant gurantee uptime.
Corrosive, thank you so much for this information. You clearly have sources that most of us don't have. I'm sure you agree that we customers are entitled to full disclosure from HughesNet about what is going on, as well as a good-faith account of what will be done to fix it.
Doesn't take much to realize what's happened. Multiple locations are down, those locations are serviced by different gateways. Unlikely most the J2 gateways would just go offline at the same time.
That aside, I have seen past outages, such as when Spaceway3 went out for a whole week. Hughesnet is not required to tell customers what happened, nor how it was repaired.