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Service is down and phone support is too

New Member

Service is down and phone support is too

I've restarted my receiver but I don't have any up or down satelitte activity. The Terminal/Gateway Connectivity Test fails.

 

I tried to call support but I get a fast busy. I tried to chat with support and got an error saying that I wasn't authorized. 

 

I've had the service a little over a week and am very disappointed with the quality!

19 REPLIES 19
New Poster

Re: Service is down and phone support is too

Ditto here.  Must be systemwide.  No email support, no chat support, and obviously no phone either.

 

Remind me.  How much do we pay for this? :-p

 

Associate Professor

Re: Service is down and phone support is too

Jupiter II / Echostar19 appears to be having multiple outages...  The moderators will probably make an announcement soon.  Please dont call the service line as they afe overwhelmed and it will not help if its a system wide issue.

Spectator

Re: Service is down and phone support is too

I am in TN & our internet is down AGAIN too. Support had me on hold 26 minutes just to tell me they're sorry for the inconvenience. This happens several times a month yet they won't adjust my bill for lack of service. This is the poorest service I have ever had & what they're charging is way out of line for what they provide. If I had any other choice, I would switch in a heartbeat. Unfortunately, they are the only service out here in the country. I am not happy.
Spectator

Re: Service is down and phone support is too

If this is system wide, the customers should be given some kind of credit. It's happening way too often.
Associate Professor

Re: Service is down and phone support is too

@Mamabear1211

 

This isnt a typical outage, this is system wide.  Theres nothing phone support can do.

 

As far as credits go... you might like $2 off your bill for the time of the outage.  Dont expect things for free, especially when they cant gurantee uptime.

Re: Service is down and phone support is too

Corrosive, thank you so much for this information. You clearly have sources that most of us don't have. I'm sure you agree that we customers are entitled to full disclosure from HughesNet about what is going on, as well as a good-faith account of what will be done to fix it.

 

Highlighted
New Poster

Re: Service is down and phone support is too

A phone call would be nice. Just to let us know something. I just went outside to see if there was snow on my dish. It’s 5• outside! Let us know it’s not on our end!!!!
Spectator

Re: Service is down and phone support is too

Any knowledge of when the system might be fixed? Ours in TN is down as well,and we are unable to reach any source of support.
Associate Professor

Re: Service is down and phone support is too

@IntoTheWoods

 

Doesn't take much to realize what's happened.  Multiple locations are down, those locations are serviced by different gateways.  Unlikely most the J2 gateways would just go offline at the same time.

That aside, I have seen past outages, such as when Spaceway3 went out for a whole week.  Hughesnet is not required to tell customers what happened, nor how it was repaired.