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Service is down and phone support is too

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Spectator

Re: Service is down and phone support is too

Here in TN, we are in the same boat. We are New customers. How often do the outages occur and how long do they generally last?
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Associate Professor

Re: Service is down and phone support is too

Outages that affect the ENTIRE system...  Almost never, the Spaceway3 outage was several years ago, on a totally different and much older satellite.

Outages that affect specific regions?  Any time it rains at either the gateway for that region, or in the immediate area of the customer really.

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New Poster

Re: Service is down and phone support is too

How are we supposed to enjoy internet? I'm disappointed and frustrated! I can't even talk to them to tell them!! Money well spent !! 😡
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Re: Service is down and phone support is too

Thanks, Corrosive...

 

Actually required is one thing (though regulations can be changed). Good business practice is another. Trust in a company's integrity and competence is a business asset that translates into dollar value. Part of that dollar value is increased revenue in the future, as opposed to lost customers, regulatory complaints, and other matters that GabeU is eager to remind us are not allowed under the terms and conditions of this forum.

 

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Spectator

Re: Service is down and phone support is too

Me too, this is outrageous!
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Associate Professor

Re: Service is down and phone support is too


@EDG3ofTH3W00Dz wrote:
Me too, this is outrageous!

Sorry you feel that way, Hughesnet is aware of the issue, and engineering is already working on bringing service back as fast as possible.

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Spectator

Re: Service is down and phone support is too

Im in Alabama and mine is down YET AGAIN

I have been down more than up over the past few months, I call and they say Im under contract yet they dont fufill they end of the contract

I connected another provider so I have internet

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Distinguished Professor IV

Re: Service is down and phone support is too


@IntoTheWoods wrote:

Thanks, Corrosive...

 

Actually required is one thing (though regulations can be changed). Good business practice is another. Trust in a company's integrity and competence is a business asset that translates into dollar value. Part of that dollar value is increased revenue in the future, as opposed to lost customers, regulatory complaints, and other matters that GabeU is eager to remind us are not allowed under the terms and conditions of this forum.

 


If people don't like being told not to violate the TOS or Community Guidelines they shouldn't do so.  It's quite simple.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Re: Service is down and phone support is too

It's simple only to a narrow, legalistic, authoritarian, machine-oriented way of thinking that sees human beings as just a bunch of users. For some reason, people who think that way seem to often end up in tech support. When I was in the industry, I did everything possible to help them find employment elsewhere.

 

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New Member

Re: Service is down and phone support is too

I understand it's not a perfect system, and that there will always be things that are out of their control. But I do find it frustrating that it was down for at least 8 hours that I'm aware of, and that they couldn't even manage a recording stating that the system is out. It's frustrating to have to guess as to whether it's your equipment or theirs. Yes, you start guessing after not being able to get through that it's bigger than just you, but still.

And while they can't guarantee service, the contract we have is priced on 24 hour availability.  But, based on the pricing plan, it comes out to about $0.17 per hour. The $1.40 or so they would pro-rate your bill doesn't begin to make up for the frustration, or the loss of work time for some of us.

I'll be honest, it's better than what we had before but, if I had any other options, I'd go with it.