If you have your modem plugged into a power strip or surge protector please try plugging it directly into an outlet to see if it makes any difference. Also, please make sure that the power plug going into the back of the modem is snug and not loose. Please be careful with this plug, as it's delicate, but make sure it's not loose. In addtion, please make sure that the coax connector at the back of the modem is finger tight. It doesn't need to be any tighter than this, but it should not be loose.
Please post back if any of this makes any difference. Also, when you reply, please use punctuation so that the post isn't so difficult to decipher.
On a side note, you are bound to arbitration, as per the Subcriber Agreement. This means that your lawyer is not going to be able to do anything for you regarding HughesNet.
Scratch that second test 6%packet loss so up and down 1520latency also
Okay. That's not good.
I'll go ahead and tag the reps so that they will see this and reply. The reps are on M-F from approximately 8AM to 5PM EST, but it may take them a day or two to reply.
In the meantime, if you don't already, please leave the modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary (they probably will).
Also, please keep in mind, the reps who will reply to you on here are corporate based reps, unlike the phone reps, and they have direct access to the engineers, so you're dealing with a different level of help, here.