Hi Patty,
Bummer! It's my personal opinion that satellite dishes NEVER look attractive or improve the looks of one's home, but to have it at the front door with cables hanging around sounds particularly hideous, lol!
I'm glad your installer was nice. They do not normally bury the lines for free, but I'm wondering since it's at the front door of your house if HughesNet would make an exception and pay for the cables to be buried.
The thing is, the installers are not HughesNet employees, they are independent contractors. They have to buy modems and routers and cables, etc. up front with their own money and then get reimbursed by HughesNet once they install them. Dish Network works the same way. They also have to get reimbursed for gas and mileage.
My installer was really nice! He turned out to be a neighbor up the road a couple of miles. My Dish Network guy was great too! He installed a metal pole and the satellite during a thunder storm! We made hot chocolate for him. Someone on another thread complained recently that their installer asked to use their restroom. Well geez, what are they supposed to do? Where I live, out in farm country, he'd have to drive about ten miles to find a public restroom!
These guys and gals only get paid for the install, not for burying cables, making them look pretty, etc. Luckily, my satellite dishes are at the back end of my house and the cables actually look fairly decent, as cables go.
But in your situation, I hope HughesNet will fix it so it isn't so ugly and so you don't have water dripping onto your deck! If the front door is the only place your satellite dish can go, I think they should try to minimize the negative visual effects.
As GabeU said, the official reps will be back Monday morning. They are really awesome and I know they'll do everything they can to resolve the issue to your satisfaction. 🙂