No one is going to contact you; you need to use phone, chat, or post your issue here, under Tech Support for speed issues. You may want to stop posting all over the site, as this is not going to get you any attention and may get you banned.
If you need to cancel the account, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm
To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.
Weather at your gateway affects reception at your site. Site and gateway are in different states.
If the diagnostics show that it's a weather issue, they won't send a tech, but you can always insist and pay for a tech visit yourself.
You can post your issue here. Keep in mind that if you want to address speed issues here on this site, you will have to follow a required testing protocol.
It is snowing in Missoula Montana is why my speed is slow!
They don't move your gateway; they have their own procedures and reasons for why they put us on what gateways, and I believe they put you in the gateway that's best for your beam. Gateway performance has likely little, if not nothing to do with the distance from the gateway to your site.
You have now posted several times, but have not opened a ticket with an explanation of the issues and a link to your Testmy.net results page, as is required. Right now you're spinning your wheels.There are people on this site who can help you, but thy're waiting until you follow the required procedures.
They need to move my gateway to Dallas. It is 60 miles from me vs missoula montana that is 1,692 miles from my location.
Many of the tech support people ARE in the USA.
You can also post your issue here.
How can I get a technical support person in the USA???
I don't believe they offer that service. I would suggest that you post your issue here, in the Tech Support section, and explain what's happening. It seems you're having slow speeds that may be due to weather.
What are the numbers next to State Code here? http://192.168.0.1/#!/home/status
To have speed issues addressed on this site, you will have to follow this required procedure: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/td-p/110034
I would probably approach the DOD and see if they can get you a different service. I don't believe that if you are a regular subscriber, the company would give you any priority over other regular subscribers.
To start a ticket, click on Start a topic. Or just pick one of the topics you started already and stick with that one exclusively.