Hello. I need some assistance.
My signal strength has been rapidly falling over the last couple months.
After installation last summer, it was up around the mid 80's and everything worked OK.
Just over the last month or two it has been steadily falling, down to 70's, then 60's, then 50's, then 40's, then for several days it held at 31 and I had trouble using the internet connection. Now it has fallen below 30 which is near where the signal drops during rain/snow storms and I cannot connect at all.
This is a fairly remote location, I have no telephone service, and must rely on internet and email for connection to outside world. Right now I am writing from a cafe in a not-so-nearby small town.
Currently, and since yesterday around noon, there is a wildfire burning near my location and it is very smoky, so that may be why I am down to below 20 in signal strength and have no useable internet connection since yesterday afternoon. BUT the signal strength has been fading as I mentioned above and I think I need some technicnal assistance.
NOTE: My equipment is currently powered down. It will take me a few hours to get back and turn it back on. Could someone like Liz maybe take a look at it from the satellite end and help me?
Solved! Go to Solution.
I see it's your first post here, so welcome to the community! Thanks for reaching out, I checked out the available diagnostics on your site and I do see that the dish needs to be re-aligned. I'll dispatch a tech to address this for you. Our techs normally reach out before the visit to confirm the appointment, is the number on file, ending in 30, a cellphone number? I want to make sure your local dealer has a way to contact you before they send a tech. If there is another number at which you prefer to be contacted, please private message (PM) it to me. While I'm waiting on your response, please also let me know if you prefer morning or afternoon appointments, and if any days are out of the question for a visit.
Your cooperation, patience, and understanding are much appreciated.
The number you have on file for me ending in 30 has been disconnected. I have no access to a telephone to receive calls on. I can only do email.
Can you have the tech email me? If it's the same person as who arranged for the install I might have a telephone number for him. I could call him from a cafe, then email him if necessary.
Afternoons are better. Any day is OK. ASAP is best. lol
Also, it is pretty dang smokey here. That wildfire just started yesterday. It might be difficult to re-align the dish until the wind blows the smoke away. I hope that happens pretty soon.
Let me know.
Sure thing, Kafka. I've sent you another PM. Be safe!
OK, there weren't any slots available for me to select, so the assigned local dealer e-mail you to arrange an appointment date. For your reference, your case number for this is 114034072. If you have any other concerns, feel free to reach back out in the community.
You're welcome, thanks for letting me know! I pulled up your account and looks like the local dealer was assigned last night; it is Timeless Communications!