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Slow Download Speed Gen5 NW Washington

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imalexdude
Sophomore
‎01-19-2018 11:58 PM
‎01-19-2018 11:58 PM

Re: Slow Download Speed Gen5 NW Washington

The tech arrived and lined us back up with Jupiter 1 and the internet is screaming fast like it was before on Gen 4. We are talking an increase of 100 to 200X the speed we had before. Thank you to Liz and everyone who heard our cries for help and finnaly got this issue resolved.

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GabeU
Distinguished Professor IV
‎01-20-2018 12:10 AM
‎01-20-2018 12:10 AM

Re: Slow Download Speed Gen5 NW Washington

@imalexdude wrote:

The tech arrived and lined us back up with Jupiter 1 and the internet is screaming fast like it was before on Gen 4. We are talking an increase of 100 to 200X the speed we had before. Thank you to Liz and everyone who heard our cries for help and finnaly got this issue resolved.

Wow.  The following is the graph of all of your speed tests.  A bit of an uptick, I'd say.  Smiley Happy  

 

Capture.JPG


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Liz
Moderator
Moderator
‎01-22-2018 02:20 PM
‎01-22-2018 02:20 PM

Re: Slow Download Speed Gen5 NW Washington

Hi Alex,

 

Thank you for letting us know how it's going now after the site visit. Glad to see you have normal speeds. Drop by the community if you have additional concerns, we're here to help.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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thomnmarcy
Freshman
‎01-25-2018 12:35 AM
‎01-25-2018 12:35 AM

Re: Slow Download Speed Gen5 NW Washington

It would seem that there were to many people pointing to the same satellite and that needed to be remedied.  Thank you to @Liz ( @GabeU as well, for keeping this alive) for getting a service call arranged for us.  We were connected with a different satellite and it seems to have fixed most of the issues.  There are moments here and there and I'll have to wait until the current "period" ends to be able to test because I'm out of data, but here are the results showing the most recent tests...

 

https://testmy.net/stats/?&t=u&d=01242018&x=27&l=25&q=thomnmarcy

 

Thank you for getting something done.  I'll reserve judgement until I'm back to a full months data availability and can run some tests but at first blush, things are definitely better.