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Slow Gen5 download speed

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Freshman

Slow Gen5 download speed

For the past three months I have been experiencing super slow Gen5 internet download speeds starting in late aftenoon until late at night. What is going on and what is HughesNet doing to fix the problem if they are aware of it?  Check my speed test results that I ran Saturday night.

http://testmy.net/quickstats/Lostmtnman

1 ACCEPTED SOLUTION

Accepted Solutions
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Distinguished Professor II

Re: Slow Gen5 download speed

I'm having a similar issue.  The company is working on these issues, trying to figure out where they come from. While it may seem nothing is happening, they're actually being proactive. 

View solution in original post

30 REPLIES 30
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Distinguished Professor II

Re: Slow Gen5 download speed

I'm having a similar issue.  The company is working on these issues, trying to figure out where they come from. While it may seem nothing is happening, they're actually being proactive. 

View solution in original post

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Moderator
Moderator

Re: Slow Gen5 download speed

Good morning lostmtnman,

 

I'm glad you found the community, thank you for posting and providing your testmy.net speed test URL. Our engineers are aware of this and they are implementing additional capacity in an effort to address these concerns. No timeframe has been given on when this work will be completed, but once I have news about it I'll let you know.

 

Your patience and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: Slow Gen5 download speed

I switched to HughesNet two months ago (ht2000w, windows 7). Download speeds have dropped to under 1 (ONE) Mbs and are fluctuating between 0.2 and 3 Mbs. My work requires a high-speed connection, which obviously HughesNet cannot provide. I have not experienced this bad of a service (and system) with any Internet service provider (my previous provider was COX; and prior to that DSL through ATT; and going back all the way to dial-up). I wonder how HughesNet can stay in business. This is one of those examples of how a company over-promises and under-delivers. It seems that HughesNet has no capacity to deliver and has to throttle speeds down to nearly zero. HughesNet did respond to my inquiry, not with a solution, but with excuses. 

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Distinguished Professor II

Re: Slow Gen5 download speed

If you would like help with troubleshooting and solving your issue, you should create a new thread under Tech Support. 

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Freshman

Re: Slow Gen5 download speed

I have noticed a significant improvement over the last few days.  Did the engineers do something?

 

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Moderator
Moderator

Re: Slow Gen5 download speed

Thank you for this update, lostmtnman. I have not been informed of any particular work done in the past few days, but it could be possible that something has been done. Our engineers are constantly making adjustments to maintain network performance. We are expecting a general update from engineering this week, so hopefully that may shed some light on your recent improved experience. I'll post back once I have any news to share.

 

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: Slow Gen5 download speed

I'm a new Gen5 customer... I have been unable to use this service at all since I signed up.  I don't believe it is equipment related as at 5:00 AM I attained back-to-back speed results that are at or above what we were promised.  I am currently gathering data on TestMy.net, but for what I am currently seeing, here are my results:

 

http://testmy.net/quickstats/JonMc

 

Will be updated over the next few days with more data points every 6 hours.

 

Please keep us posted on a resolution.  Currently I'm relying on my slow (6 Mbps) DSL connection as my primary.  I have only 1 device currently plugged into the HT2000W modem, no other devices use it (nor can they at these speeds).

Distinguished Professor IV

Re: Slow Gen5 download speed

JonMc,

 

Make sure to use the manual 25MB download test size with Gen5.  


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Freshman

Re: Slow Gen5 download speed

I have changed the auto-test to 25MB minimum size.  Will run for 3 days, 4 times a day.