Slow Speed HELP

[Liz]

Thanks for this info, this helps the engineers understand the situation better. How about Amazon? They wanted to know how Amazon streaming has been. Same things you did for Netflix would also be applied; isolated device, trying VDS, etc.

-Liz

[Maui1957]

Amazon is about the same as it has been. Buffering and when not buffering its very pixelated and not clear.

[Liz]

Good morning Maui1957, 

Thanks for this update. OK, our engineers would love to get on a call with you for live troubleshooting. It's unclear to them as to how this buffering is continuing despite trying to optimize for best performance, so they want to gather data while you're experiencing the buffering and trying some options. Please let me know when you're free to troubleshoot for about an hour (we're on Eastern Time) so we can coordinate the engineers.

  Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz

[Maui1957]

Thanks Liz-

I was away several days last week for work . I will try to find some time that I can call and spend that time not working. I will let you know what times work so we can coordinate

[Liz]

OK great, looking forward to hearing back!

-Liz

[Maui1957]

Liz-

We have had storms this week so I don't think it would be a good idea to look into this when the weather could be effecting results. I will look to next week to get some times to you..

[Liz]

Thanks for letting me know, Maui1957! The engineers would agree to that; I'll keep your thread open as long as you need.

-Liz

[Maui1957]

Liz-

Wanted to provide an update after our storms have pretty much passed now. So during the day we seemed to be able to watch without buffering(at least for 2 days this week) however, in the evening we have not been able to watch without buffering and  blurriness. Not sure that contacting engineering during your working hours will result in any issues that they can watch while on with me. I would still like this to be looked into however, until I have some issues in the working hours I will not be trying to coordinate time with engineering as I feel it would be a waste of time until I see the same issue again.

[Liz]

Hi Maui1957,

Thanks for your reply, so lately you've just been having the issues in the evening, I see. I'll at least let them know of your update and should I have any additional news for you, I'll post back.

-Liz

[GabeU]

Not to dismiss the issue or interfere in the investigation in any way, but what's being described as happening with the two days mentioned sounds a lot like typical evening congestion.