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Slow Speed HELP

Maui1957
Freshman

Slow Speed HELP

I had slow speeds back in October and something was fixed and its been working well. Now all of the sudden I have very slow speed when on-line and when trying to stream netflix. I have reset modem twice and am trying to run the required tests however 2 25MB test is taking approx 10-15 minutes to complete. 
I am out of data for the month however I have 29 GB of tokens available as I knew i would be running out before the end of the cycle and should not be slowing down based on purchasing those tokens....Here are the test results. 

 

https://testmy.net/quickstats/Toad1957

51 REPLIES 51
GabeU
Distinguished Professor IV

Re: Slow Speed HELP

@Maui1957 

 

Are the Data Tokens showing as being utilized right now?  If you're using the HughesNet Usage Meter it should be easy to see on it.  Otherwise, you can check on the System Control Center.

 

The reason I ask is that, with the Data Tokens being used you shouldn't be seeing any difference in speed when compared to normal.

 

Whichever the case, the reps will be back on Monday and should reply then.  If you'd rather not wait for them you can call 866-347-3292 for HughesNet Tech Support.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Maui1957
Freshman

Re: Slow Speed HELP

Data Tokens show as being available and appears to be using them. I took another sample today to see if anything changed but not so much-

 

Hope someone can look at tomorrow as this is really slow- I will be heading back to a friends house tomorrow that has high speed internet  as I can't perform my job duties with this slowness....I hope I get some resolution as I can't stay there for more than a couple days and nor should I have to leave my house to work...Appreciate any assistance

 

 

https://testmy.net/quickstats/Toad1957

Liz
Moderator
Moderator

Re: Slow Speed HELP

Good morning Maui1957,

 

Thank you for reaching out again, to test, have you tried disconnecting everything else but your work laptop/PC to see if performance improved?

 

I see you have two smart TVs currently connected, amongst your other devices; they may be connecting to the internet in the background. 

 

For troubleshooting purposes, I would see if isolating your work device makes a difference. Also, do you use a VPN for work? That will surely slow down speeds up to 50%-75%

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Maui1957
Freshman

Re: Slow Speed HELP

Liz-

Thanks for the response. I am not using a VPN for work as I understand that slows stuff down. Our TV is hooked up via an ethernet cable and not on the wireless and we are  not able to watch any streaming services without buffering or unclear picture. I have checked all the setting as this is the same issue(appears so) that I had back in October so I went through all the steps that were tried back then and whatever the tech person did fixed it back then. I have our cell phones not connected as they don't connect to much with any speed so we just use our cell carrier for those. I am working at a friends house but would like to see if this can get fixed so I can go back to my own home to work. 

Liz
Moderator
Moderator

Re: Slow Speed HELP

OK. Currently I see 8 devices connected to your internet, for troubleshooting purposes, please isolate whichever device you use for work.

 

To do this, plug that device directly to the HughesNet modem via ethernet cable.

 

Disconnect any other device hooked up to the modem (the Vizio).

 

Then disable wifi on the modem by using this guide. You'll want to go to the section labeled "How do I manage my built-in Wi-Fi modem?"

 

Uncheck the box next to SSID Enable then click the SAVE SETTINGS button at the bottom.

 

Make sure to repeat those steps under each tab for 2.4 GHz, 2.4 GHz Guest, 5 GHz, and 5 GHz Guest to disable all those networks.

 

This will ensure that your work device connected via ethernet cable is the only one using the internet.

 

Try using that device and see if you notice any improvement.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Maui1957
Freshman

Re: Slow Speed HELP

I am mainly concerned with the buffering and slowness not allowing me to watch our TV.  I did what you asked and that really didn't do much. My TV has always been plugged directly and not using wireless for the very reason of trying to get it to run. I ran the test again today after being gone and the results are below. This still shows results as it might if I am out of data- which I am not. I just would like to be able to watch TV without delays, etc.   today's AVG is 1.98 mbps-This is not right....--after whatever  change happened back in October I was able to get at least 15-20 mbps most of the time...

 

https://testmy.net/quickstats/Toad1957

 

 

 

 

Liz
Moderator
Moderator

Re: Slow Speed HELP

Which streaming service are you generally trying to use, is it Netflix since you mentioned that in your initial post?

 

Are you having this issue with any other streaming service? (YouTube, Amazon, Hulu, etc.)


For troubleshooting purposes, try streaming your preferred platform on its native site from a computer directly connected to the modem and let me know if you notice any difference. By native site I mean, if you're watching Netflix, try watching from netflix.com as opposed to from the Netflix app on your smart TV.

 

Again for troubleshooting purposes, try this with the wifi disabled on the HughesNet modem.

Are you having this issue on other devices? 


Have you tried streaming on another device; If so, did streaming work w/o an issue? 

 

Does this issue happen at all hours of the day/night, or does it only happen in the evening?

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Maui1957
Freshman

Re: Slow Speed HELP

Typically its netflik's but we use others with the same results. It's occuring at all times. I have tried the fixes you have advised and again I am sitting here trying to watch a show and its been playing for 14 min into it and we have spent 45 minutes with all the buffering that has been occuring and the TV is hooked up directly with a ethernet. I would appreciate a resolution to this slowness as this speed is nowhere near what you advertise unless I have no data which right now I think I have 49 GB and 40+ GB tokens...

Liz
Moderator
Moderator

Re: Slow Speed HELP

Hi Maui1957,

 

Thank you for this information. My last post was just for troubleshooting to gather information, it's not intended to be a fix.

 

So that I have the information I need to narrow our focus, for troubleshooting purposes, please try streaming Netflix on its native site from a computer directly connected to the modem and let me know if you notice any difference.

 

By native site I mean try watching from netflix.com as opposed to from the Netflix app on your smart TV.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.