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Slow Speed HELP

Liz
Moderator
Moderator

Re: Slow Speed HELP

Hi, thanks for letting me know that toggling VDS doesn't make a difference.

 

Nothing new from engineering since last I posted, but we typically check in with them on a weekly basis. I'll ask in our weekly meeting and let you know if there's anything new. Before then, I would also like to know if changing the quality setting in Amazon Prime makes any difference?

 

 

-Liz

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Maui1957
Freshman

Re: Slow Speed HELP

Liz-

Yes, my Amazon settings were already set to good. Sorry didn't mention that...

 

Appreciate it-

 

 

Liz
Moderator
Moderator

Re: Slow Speed HELP

Hi Maui1957,

 

Thank you for your patience while our engineers investigated. They've developed a fix to improve Netflix streaming and they're rolling this out next week. Next week please monitor your Netflix experience and let me know if you notice any improvement.

 

Since you also noted that Amazon Prime Video also buffers, we'll continue investigating outside of the Netflix issue. I'll keep you posted on that.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Maui1957
Freshman

Re: Slow Speed HELP

Liz-

Thanks for the update on Netflix.I hope that improves our ability to watch TV..Has there been in progress in why my  testing results are as slow as if I was out of data?  We were able to get 10 mbps or greater just a month ago and things all of the sudden just seem to go slow...

 

Thanks