Good you were able to discern that something may be off with the desktop computer.
As for accessing the wifi settings, if admin is no longer working you can try these steps to reset the modem and wifi password:
-Simultaneously press the reset button in the back and the WPS button in the front.
-Release the reset button, don't hold it down.
-Keep the WPS button held down for 30 seconds or until any LED other than Power comes back on.
You should now be able to log into the wifi settings of the mode using the default credentials on the back of the modem.
Good Morning Liz,
Let's start your day right. After extensive testing I think I have found the problem. I had an older switch attached that was sending out a lot of interference. I replaced it with a managed Netgear switch and there was a definite speed increase. Enclosed is a link to the test results. https://testmy.net/db/t3RpIsHw8
I would say to close this ticket as the problem seems to be resolved. I thank you for your time and patience, I worked a help desk in Pittsburgh and I understand how rough a job you have. Thank you so much!!!
Good morning RiverDog,
That's amazing! I like your logical approach; so happy you found the culprit! Thank you for the kind words, and I appreciate your understanding. Have a great Friday and rest of your weekend!