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Slow Speeds hn9000

Sophomore

Re: Slow Speeds hn9000

Damian,

Just Checking in to see if there is an update.

 

I was doing some ping testing last night. One I believe is google servers and the other I believe is Hughnet.

They bothh seem very high compared to what is ussaully normal. I was getting them with packets being dropped as well. I do not know if this helps anything but it gives me something to do while waiting

 

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=3457ms TTL=115
Reply from 8.8.8.8: bytes=32 time=3704ms TTL=115
Reply from 8.8.8.8: bytes=32 time=1611ms TTL=115
Reply from 8.8.8.8: bytes=32 time=1802ms TTL=115

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1611ms, Maximum = 3704ms, Average = 2643ms

 

Pinging 97.73.64.145 with 32 bytes of data:
Reply from 97.73.64.145: bytes=32 time=3148ms TTL=123
Reply from 97.73.64.145: bytes=32 time=1194ms TTL=123
Reply from 97.73.64.145: bytes=32 time=1887ms TTL=123
Reply from 97.73.64.145: bytes=32 time=1713ms TTL=123

Ping statistics for 97.73.64.145:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1194ms, Maximum = 3148ms, Average = 1985ms

 

Thanks again

Moderator

Re: Slow Speeds hn9000

@Sunlightbywheel,

 

Thank you for your patience. After escalating your case the results were identical to my original diagnosis. Because we are extremely limited on what we can perform for legacy equipment, the best we can recommend is upgrading to our Gen 5 service as soon as possible. Normally we would recommend this to customers who are looking for faster speed and more data but in your case, we are currently unable to troubleshoot fully and detect all issues remotely.  I also want to add that the results included mention of intermittent cloud coverage which could be affecting the speed as I had also mentioned previously. Outside of that, your equipment is working as best as it can according to the diagnostics we can see. We do wish there was another way for you to keep your old equipment and fix the issue remotely but there, unfortunately, is no other option besides the one provided.  

 

-Damian 

New Poster

Re: Slow Speeds hn9000

I've been following this topic because I have the same problem: HN9000, no obstructions, all cables well connected, but service is so slow that I'm having to post this from my phone because the page won't load on my PC. I was wondering if there would be a fix, or if upgrading would be the only option. Now that that's been answered I've got to wonder if this truly because of old equipment or if Hughesnet is trying to pull an Apple to force us to pay and upgrade.
Distinguished Professor IV

Re: Slow Speeds hn9000

@kboden 

 

If you're having an issue with your service and you'd like assistance, please start a new topic, which you can do here.

 

Regarding your suggestion, HughesNet has over 1.5 million customers, and that number continues to rise.  They have no need to "pull an Apple".  HN9000 equipment and technology is well over a decade old.  Whether on chooses to stick with it, upgrade or move on is entirely up to them, but HughesNet doesn't force anyone to upgrade, nor lie to anyone to do the same.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
New Poster

Re: Slow Speeds hn9000

@GabeU
Yeah, that was mostly just me venting some frustration. I would start a new thread but there's apparently not much the reps can really test with the older equipment. I've been advocating for an upgrade for years but the person holding the purse strings can't seem to wrap their mind around a faster connection with more data being cheaper despite the equipment cost.
Sophomore

Re: Slow Speeds hn9000

Damian.

The issue is not that I need a promised faster speed of 25Mbs. I am happy with my promised speed of my old legacy equipment.It really has been fine for me ,if it is working at even 50 percent of advertised  values. I am getting better upload speeds now than download speeds. It took me three hours to pay four monthly bills last night due to all the timing out ofweb pages! Please dont say there is nothing anybody can do! What about a tech coming out? What about changing a gate way? Instead of just looking at the computer diagnosis,how about some hands on doctoring!

Hughesnet I know you can do better.

 

I also wanted to add about the cloud cover. This has never been an issue for me unless there has been a severe storm to my south or very heavy wet snow. Neither is the case!

Sophomore

(FAP) Speed is faster than un FAP !!!!

I have been having slow speeds for several weeks with so many time outs that it is just about impossible to use the service even to post to this Forum!  I let some up dates run to drain my 250mb of data. After several hours waiting I tried just for kicks what my FAP speed would be. It was a little faster than my last UN-FAP  speed! 

This is frustrating!

I have a Tech coming Monday Who told me Hughes was shutting off the Satalite that I am on and I need to upgrade. I believe this to be lies,but I am not sure? 

 

The test run on 11/5/20 11:30:27 pm is FAPed.

https://testmy.net/quickstats/Sunlightbywheel

Distinguished Professor III

Re: (FAP) Speed is faster than un FAP !!!!

I don't know whether they're decomissioning one of their satellites, but sometimes upgrading does help.  If you know anyone near you who's on a newer satellite, you could always ask them to tell you how it's working for them. That may help you make a decision.  

Distinguished Professor IV

Re: (FAP) Speed is faster than un FAP !!!!

@Sunlightbywheel 

 

They do decomission the older sats over time, so what the tech said may be accurate, though I have no idea if this is the case.  I'm not very familiar with their legacy satellites.

 

And, though I could be wrong on this, I think at least some of the older sats were not even owned by DirecWay/HughesNet, but rather capacity was rented from them.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
New Poster

Re: Slow Speeds hn9000

I'm having a similar problem. I'm using an HN9000 and am on a recovery act plan from 2011. It's suited my needs fine. I've noticed over this last year or so my speeds seemed to be getting slower, pages taking longer to load and page time-outs. I wrote it off to more security being required for websites using more data. It was slower but tolerable. Then last week it got way worse. I noticed my receive signal strength went from 160+ to 130 and as low as 118. Downloads slowed considerably also. I use the hughesnet dowenload manager to downlaod podcasts once a month. It's an old program but it's worked fine for years. I queue up downloads during the month and at the end of the month I open the downloader and let it do it's thing. I usually get speeds of 325 Kb/s and it downloaded an average of 2 to 2.5 Gigs of data during my bonus period of 5 or 6 hours comfortably. I tried to do it this past weekend. It started out at 325 but stated dropping and it was lucky to go over 120 Kb/s and mostly would only do about 35 Kb/s. It also used to start 5 downloads at once with them all downloading data and now only does one while the others sit at 0 or time out.

I decided to do some speed tests and they were in the 400-700 KB/s range. The probelm is the past speed test I did in 2017 showed I was getting 2100 and 2300. I've called tech support four times and two sepearte reps told me I need to upgrade with no other real solution. One tried to say I was over my data limit and was going to give me a free token. I told him I had 31.5 GB of bonus bytes in reserve and I was at 340mb left for the day and was unthrottled. Then the second rep did something in my modem that locked it up and caused an unrecoverable error. They wanted me to pay for a tech to come out even though this was something they caused. I was so frustrated I said no I don't think that's acceptable and said good evening. I called back later and got someone in the states that understood what happened and scheduled a tech to come out. The technician looked in the modem, downloaded something and I had internet again in about 5 minutes. Then I told him about the receive signal issue so he reaimed the dish which brought me back to a 156-160 receive signal strength. That made things slightly better but I'm still at about a 1/3 of the speeds I used to have. Pages are timing out and downloads are taking forever. I've been trying to get the download program to finish the queued up downloads for a week now and it's still not finished. I let it run for 14 hours last night and it's still not done. What used to take 6 hours is now on probably hour 30. 

Bottom line is I keep getting told I need to upgrade but the reason I'm on the recovery act program is for financial reasons and the new plan and equiptment is an issue for me. What I don't understand is why in a week did my speed drop to a third or fourth of what it was and for no apparent reason. My computer is only 3 years old, is up to date and squeaky clean. Cache is clean, disk cleaning, defrag has been done many times and this computer is the only device the modem uses and it's hooked directly to the modem. 

I get your frustration. No one really has an answer for me besides upgrade and no answer for the sudden drop in speed.