Slow Speeds

[jking2665]

So I was told I would always have at least 3 mbps and I’m barely at 1 can’t do anything with streaMing media. Looks like a cancellation is needed. Heck it took multiple attempts to post this message

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 1209 kbps or 1.2 Mbps
Download Speed Test Size:: 1.6 MB or 1594 kB or 1632597.3333333 bytes
Download Binary File Transfer Speed:: 151 kB/s
Tested At:: https://TestMy.net
Validation:: https://testmy.net/db/tTWF0dYrT
TiP Measurement Summary:: Min 0.83 Mbps | Middle Avg 1.16 Mbps | Max 1.53 Mbps | 59% Variance
Client Stats:: https://testmy.net/compID/241569547768
Test Time:: 2019-12-01 20:14:10 Local Time
Client Location:: Frankford, DE US https://testmy.net/city/frankford_de
Target:: Dallas, TX https://dallas.testmy.net
Client Host:: Hughes Network Systems https://testmy.net/hoststats/hughes_network_syste
Compare:: 5% > client avg, 94% < host avg, 96% < city avg, 98% < country avg, 97% < world index
1MB Download in 6.78 Seconds - 1GB Download in ~2 Hours
This test of exactly 1.56 MB took 10.935 seconds to complete
User Agent:: Mozilla/5.0 (iPhone; CPU iPhone OS 13_1_3 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.1 Mobile/15E148 Safari/604.1 [!]

[GabeU]

@jking2665 

First, please make sure that you are not out of data, which you can do either here or with the HughesNet Usage Meter.  If you are not out of data, the reps will need some speed tests to be run in order to help, but they need to be run in a specific way: i.e. while signed in to a created account, using specific test sizes and in a specific manner.  The following are the instructions for the tests...

To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy Results page URL with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi in the HT2000W modem while the speed tests are being performed
-the testing device should be the ONLY device connected to the HughesNet modem while testing
-use the manual 25MB size download test file
-if testing upload instead of download, use the manual 3MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername

For a more in depth guide on running the tests, please see this site.

The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so.

If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).

[Liz]

Good morning jking2665, 

Glad you found the community. We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.