HI jbbestul,
I see this is your first post here, so welcome to the community! I'm sorry to hear your expectations are not being met. Using you profile info I was able to pull up your account. I see that your request for us to contact you at 5:30 pm central time was noted. If you still are not contacted please let us know. We'll make sure that this is taken care of.
I also checked your speed tests results and they do look relatively good. As sgoshe mentioned, knowing what tasks you are trying to perform, would give us a better understanding of what you are experiencing with upload performance. Looking forward to your reply.
Thank you,
Chris