cancel
Showing results for 
Search instead for 
Did you mean: 

Slow and high data use

New Member

Slow and high data use

Our system has been extremely slow for about a month now. Also, we see huge data usage spikes on the status meter, when we aren't using anything. For $100+ every month, I expect better. What can we do to fix this. Should we have a tech come and check it out?
20 REPLIES 20
Assistant Professor

Re: Slow and high data use

There are many, many things that can use data in the background without your knowledge. What OS and how many and what kind of devices? Not using something does not mean it isn't consuming data.

Will be tomorrow before an official rep sees this, do you have a case number from phone support?

Are you over your monthly allowance? That would make things slow. http://192.168.0.1/
Honorary Alumnus

Re: Slow and high data use

As BirdDog mentioned, there are many things that may apply.

The lack of speed coupled with data loss suggests you may have more going on than you think.

Because of the extremely high failure rate of users to participate in a meaningful way rather than type another long winded procedure that gets ignored I will post a link to another similar topic that while long does progress and outlines the needed procedures to a "T"

https://community.myhughesnet.com/hughesnet/topics/data-allowance-2ktkjl21wtkxq

If after reading it and you wish to follow through we can pick this up from here.

First things first, read the linked post, connect a single computer to the modem and do the modem isolation test.
New Member

Re: Slow and high data use

have it since 2012 and we have spent a fortune on internet between being out ou data very quickliy and buying tokens it 3rd world countries have better internet.with this rip off data caps but that's the way it goes when that's all that's avalible.capitalizism at its best

Honorary Alumnus

Re: Slow and high data use

dumb,

Did you read the post above ?, Have you followed link ? Have you performed the modem isolation test ?

I suggest you start a new topic of your own if you want assistance.
Assistant Professor

Re: Slow and high data use

Your screen name says it all. Not much else to say.
Highlighted
Alum

Re: Slow and high data use

Hi Kaverette,

Thanks for posting and welcome to the community! Having a data limit does take some getting used to. Good thing is, we have some tips in helping you conserve data and get rid of data leaks. Whether you are watching videos or just browsing, there are many factors that could affect how fast data is used on your network.

First thing I would do is use a browser like Google Chrome, Firefox, Opera, Or Safari. These browsers offer useful extensions like ad blockers that will help you in using less data, and have a smoother browsing experience in general. This extension is from Chrome that I use myself:

https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb

 Second take note that many more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

Do you have Windows 10? Your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time. You can also set automatic windows updates to run only during the bonus period if you have windows 7 or below. Win 8/8.1 and Win10 will allow some control of this mainly with its metered connection settings however here is a more in depth way to help you with Win10 data management. Take a look here:

http://www.cnet.com/how-to/monitor-your-data-usage-in-windows-10/



For streaming lovers and multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:

https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook

or adjusting your Netflix playback quality to low/SD: https://help.netflix.com/en/node/87

 

- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common

 

The most important tool to download is the Status Meter, available in the Customer Support Center, to help you monitor your data usage: supportcenter.myhughesnet.com

 

Your cooperation and patience are greatly appreciated. I hope all of this helps. We look forward to hearing back from you.



Thank you,

Chris
New Member

Re: Slow and high data use

Well, since we find data usage at high amounts when we have gone to bed or are at work.... Seems very fishy. No computer is at the house. Phone is with us or not in use when these occur. It appears that the data usage is usually due to uploads, not downloads. Example, today it used 2.5 gigabytes at 10:00 last night due to uploads. Since we were in bed, I cannot imagine what we were uploading. No Netflix, no computer, only two phones. Seriously?!?!? I cannot wait until this contract is up so I can leave this sorry excuse for a company behind. I'd rather have no internet than this piece of crap!
Freshman

Re: Slow and high data use

ummm do you have WiFi you can't trust the neighbors they well get on your network if you don't have a password     better check out what they are doing fo you have Kids?
New Member

Re: Slow and high data use

No kids. Nearest neighbor is 1/2 mile away and the wifi is password protected. This started about 6 months ago. Prior to that, it was slow... But I didn't see these data usage spike on my eter and running out of data every month. See picture of usage last night.... And we weren't even home! Hahahaha! Can you say --- rip off?