Latency comes with satellite internet and it is due to the laws of physics, so yes, it actually is the rule. If you need tech support, please describe your issues and be prepared to run some required tests before you can receive help. If just venting, you're on the wrong site. This site is for tech support.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.