Slow and or no internet service for past 2 days.

[PenRoge]

Is there a reason why I have had VERY SLOW AND OR NO INTERNET SERVICE FOR THE PAST 2 days? ☹️☹️☹️☹️ I have done and tried everything to fix the problem but nothing helps and we are not having any rain.

[maratsade]

Try to access this page:http://192.168.0.1/#!/home/status

If you can, could you report what the state code is? It's the first line under System Summary.

[PenRoge]

0.0.0 -- Fully operational

[maratsade]

OK, cool.  Next steps:

[1] Verify that you haven't used up all your data. That'd slow you down quite a bit. 

[2]If you still have data, then move on to the next step, which is to follow the protocol outlined in this article: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/td-p/110034

When you've collected several speed tests (obtained following the instructions in the article), please post your link to the "my results" page at Testmy.net. Do not post links to individual tests. 

[Liz]

Hi PenRoge,

I see it's your first post here, so welcome to the community! I looked into your account and ran diagnostics on your site. Looks like we need to re-align that dish; I've dispatched a technician to address this for you. Your free dispatch is currently scheduled for our earliest available slot: Friday, Jul 12, 2019 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

[PenRoge]

Thanks

[PenRoge]

Hi Liz The guys showed up this morning actually early which I was surprised at that but he went to the satellite and he said it was out of aliment and so he said he fixed that and I was good to go. I can get online now that he is done ✅ but I guess I’m just going to have slow service for some reason now. It’s worse than dial up.

[Liz]

Good morning PenRoge,

Thank you for the update, glad the site visit went well. I ran diagnostics on your site and I'm seeing that the HughesNet equipment is working normally and currently your speeds are over 40 Mbps. I did notice that Pennys-iphone only has a fair wifi signal, so to improve performance from that device, try moving it closer to the modem, and ensure the iPhone is updated.

[Liz]

Good morning PenRoge,

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.