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Slow connection - Tech support NO HELP,

Honorary Alumnus

Re: Slow connection - Tech support NO HELP,

There is about a 22' offset to the dish from where is appears  to be aimed:


Moderator
Moderator

Re: Slow connection - Tech support NO HELP,

Hi thecraigs,

Thanks for checking. I'd like to escalate your case to our engineers. They will require testmy.net speed tests done using the 12MB test file under your testmy.net account. Please do the tests around the time you normally experience slow speeds. In your case, to demonstrate slow speeds during the day and night, I suggest a batch of three in the daytime and a batch of three at night. 

If you haven't set up an account at testmy.net here are instructions on getting started: http://customer.kb.hughesnet.com/Pages/7001.aspx

Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]

I'll send you a token for the tests, looking forward to hearing back from you.

Thanks,
Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

New Poster

Re: Slow connection - Tech support NO HELP,

To be fair, I have waited for a day where the weather is clear since we have been getting large amounts of rain.Here are the morning speed tests, looks like at 8 AM the tests went from bad to good.  All test were ran using 12 MB of data per request.  If weather remains good, will perform same tests this evening.

 

Download Test 1 (morning) http://testmy.net/db/ShfeIyCZO

Download Test 2 (morning) http://testmy.net/db/sPSxDyM7E

Download Test 3 (morning) http://testmy.net/db/mxp1Xi9qe

Download Test 4 (morning) http://testmy.net/db/1fTj8PDyO

Download Test 5 (morning) http://testmy.net/db/HNxdMyvCi

 

Upload Test 1 (morning) http://testmy.net/db/ZutJKQ0xw

Upload Test 2 (morning) http://testmy.net/db/Ka0F2xfEI

Upload Test 3 (morning) http://testmy.net/db/ZoUts8RSn

Upload Test 4 (morning) http://testmy.net/db/Z305m72Ws

Upload Test 5 (morning) http://testmy.net/db/hX9bEyBQm

 

 

New Poster

Re: Slow connection - Tech support NO HELP,

Re: Slow connection - Tech support NO HELP,

To be fair, I have waited for a day where the weather is clear since we have been getting large amounts of rain.

 

March 9, 2017

Here are the morning speed tests, looks like at 8 AM the tests went from bad to good.  All test were ran using 12 MB of data per request.  If weather remains good, will perform same tests this evening.

 

Download Test 1 (morning) http://testmy.net/db/ShfeIyCZO

Download Test 2 (morning) http://testmy.net/db/sPSxDyM7E

Download Test 3 (morning) http://testmy.net/db/mxp1Xi9qe

Download Test 4 (morning) http://testmy.net/db/1fTj8PDyO

Download Test 5 (morning) http://testmy.net/db/HNxdMyvCi

 

Upload Test 1 (morning) http://testmy.net/db/ZutJKQ0xw

Upload Test 2 (morning) http://testmy.net/db/Ka0F2xfEI

Upload Test 3 (morning) http://testmy.net/db/ZoUts8RSn

Upload Test 4 (morning) http://testmy.net/db/Z305m72Ws

Upload Test 5 (morning) http://testmy.net/db/hX9bEyBQm

 

March 11, 2017

Weather clear this afternoon to do testing.  Will try to get evening tests when weather is good.

 

Download Test 1 (afternoon) http://testmy.net/db/rd5ZOTpcI

Download Test 2 (afternoon) http://testmy.net/db/6V8oAWv47

Download Test 3 (afternoon) http://testmy.net/db/1DaciJedy

Download Test 4 (afternoon) http://testmy.net/db/IfGBrtFwS

Download Test 5 (afternoon) http://testmy.net/db/fFGoKEhjl

 

Upload Test 1 (afternoon) http://testmy.net/db/sSqHPl27T

Upload Test 2 (afternoon) http://testmy.net/db/I5Oz9sNXQ

Upload Test 3 (afternoon) http://testmy.net/db/gGPJeyKsX

Upload Test 4 (afternoon) http://testmy.net/db/P3DR9TxZz

Upload Test 5 (afternoon) http://testmy.net/db/UnQZvWduk

Assistant Professor

Re: Slow connection - Tech support NO HELP,

@thecraigs, if you create an account at testmy.net as Liz described above then you can post that link and all your tests will show. Just saying much easier than posting individual links. Be sure you are signed into the account when running them.

Highlighted
New Poster

Re: Slow connection - Tech support NO HELP,

Ive had the same problem spent hours on the phone with them on to get told someone from the advanced team will call within 3 days only to go over the same tests with them and they say we fixed the system but come to find out having the same problem again slow speeds over and over again i am so tired of spending HOURS ON THE PHONE and getting nothing out of it im so tired of hughsnet wish i could get something else but its not a choice right now and i refuse to keep spending hours on the phone when im paying for the speeds but not getting them its their fault so they should fix it not me spending hours of my time troubleshooting it for them good luck!!!!!