To address speed issues on this site, you will need to follow the protocol outlined here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
If you've already been testing with Testmy.net, go ahead and post the URL to your results page.
Plus my geo location reporting is in Kansas, even though I am in Michigan and this causes conflicts with certain websites that need to verify I am in this state for the MI Lottery website.
Unfortunately, because HughesNet uses dynamically changing shared IP addresses for their residential customers, location services that rely on pinging that address very show its registered location.
It's possible that using a VPN may get around this, but VPNs don't tend to work well with HughesNet and very often greatly reducing the speed of the service.
Business plans do offer static IPs, but I'm not sure if they can assign an IP that is registered at or near your location.
The tests at Testmy.net are required by the HN engineers to have speed issues addressed here. They won't look at your issues if tests are not from Testmy.net.
Sorry maratsade, the testmy.net results are not realistic to actual use there's was showing 33.7 mb/sec. Just downloaded Nvidia update this morning and for a file of 570.9mb at best I was getting 987.1kb/sec. I was getting a lot better speed with Frontier dsl and ViaSat which it looks like I need to drop Hughes and go back to. Maybe I will try one last time with another case # I just got and go through the b.s. again for testing just to tell me I have great service when it is far from the truth!!!!
There are lots of reasons why TestMy are used as a standard here, one of which is primarily because it gives a unified place to judge speed for everyone. Anything else is going to be different:
1. TestMy attempts to give you a realistic speed to TestMy. The speed to wherever you downloaded your NVidia driver is partially determined by the path to that site, as determined by HughesNet's provider (who does the routing). Clearly it's going to be different than TestMy.
2. If the link to download the driver used an https:// prefix instead of a http:// prefix, it is possible that the acceleration techniques used by HughesNet won't work very well because of the secure layer(s) employed.
While you're certainly free to cancel the service and any time, keep in mind that during the 24 month commitment there is an Early Termination Fee, which is $400 for the first 90 days and $15 less per month thereafter. Without adequate troubleshooting of the apparent issue and an attempt to rectify it, if it can be, that Early Termination Fee will be valid.
It's been two days since maratsade replied with instructions on what needed to be done to start that troubleshooting, with the speed tests being the first step, and enough speed tests could have been performed during that time to get the ball rolling with the HughesNet reps on here.
If you would like to address the apparent issue that first step of troubleshooting will be needed. If you're instead cancelling the service, good luck to you.
Good morning bsm1962,
It's been a while since we last heard from you, so we will close this thread. Your diagnostics show the HughesNet system working normally and delivering great speeds, 33.323 Mbps download currently. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. The link from maratsade with the troubleshooting steps would be beneficial.
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