Right now the system is under considerable strain due to so many people being home and online (and trying to stream, unfortunately). It's causing a lot of congestion, which is resulting in major slowdowns. As well, individual download servers can react differently to that congestion, as well as the high latency inherent to satellite internet. Some downloads may work well, while others may be slow as molasses.
With this said, for the reps to help they will first need some speed tests to be run to determine your overall speed. The instructions for those speed tests are here. Please be sure to thoroughly read the instructions before running any tests and make sure to run them as outlined, as any tests run improperly will be of no value. With this said, if you run any upload tests, there is a discrepancy between the main page instructions and the "in depth guide". You can use the 3MB file size for upload tests.
The reps are on M-F from approximately 9AM to 6PM EST. They usually reply within a day, but with them being much busier as of late it can take them a little longer to reply.
Do you have a record of your speeds over at Testmy.net? It would look like this: https://testmy.net/quickstats/yourusername
If you have one, please post it, as it's required to get the corporate engineers involved. If you don't, or if the file sizes are not the required ones, you should open a free account with Testmy.net and begin running tests following the procedure outlined here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/td-p/110034/jump-to/first...
I understand, but as stated, if you would like help from the reps here they will need speed test results. They cannot help without them. Phone help and the help given here are separate avenues, so though you may have run tests before, the reps here will still need test results. The speed test results not only demonstrate the issue, but they show other important info that can help point them in the direction of the cause of the problem.
Good morning Michelle,
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.