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Slow downloads the past 24 hours

New Member

Re: Slow downloads the past 24 hours

Of course I agree, I know might be a little bit slower during peak usage but that kind of number is far from acceptable.
Moderator

Re: Slow downloads the past 24 hours

Hi B Baker,

Last night we encountered some issues with your particular gateway, so I think tonight if you can run a couple of more tests and we'll look at the results tomorrow that would be best. I already have your account up and ready to escalate to engineering if tomorrows speeds are not better.

Thank you
Amanda
New Member

Re: Slow downloads the past 24 hours

well, is around 10pm local time here and this is my speed test.
http://testmy.net/db/YemuZ4OUk

better than 200 kbps but still not good
New Member

Re: Slow downloads the past 24 hours

and now a little more than an hour later this
http://testmy.net/db/riBFgYxdG
New Member

Re: Slow downloads the past 24 hours

at 1.2 right now agian.
It is towards the end of my data period and have quite a bit to spare, so did lots of speed tests over the past 24 hours can look at in my testmy.net profile which logged them..

http://testmy.net/quickstats/bbakerhoq
Associate Professor
Moderator

Re: Slow downloads the past 24 hours

Hello B Baker,

Thank you so much for providing the info and the profile is very helpful. At this moment we won't need anymore speed tests unless you feel there are times where it is absolutely necessary to record the speeds. Yesterday there was some work done on your beam which should have helped a little bit. Right now I sent an e-mail including a snippet of your speed test as well as the link to all of them for our engineers to review. I've also included your account information so they can perform tests or inspect your connection. I will let you know as soon as I have an update, which hopefully may have some updated information on the work that was done yesterday by the end of today.

Thank you,
Amanda