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Slow downloads

New Poster

Slow downloads

Clear cloudless day here. Wifi turned off in router and desktop computer connected with ethernet cat7 cable. Test results follow:

 

test 1 https://testmy.net/db/zTqgAo8EN&framed=1&framed2=1 

test 2 https://testmy.net/db/KGuD8Nbzb&framed=1&framed2=1 

test 3 https://testmy.net/db/1aBzxKYpf&framed=1&framed2=1 

test 4 https://testmy.net/db/_TY2gBM5B&framed=1&framed2=1 

test 5 https://testmy.net/db/jX~jEdPmO&framed=1&framed2=1 

 

I don't know this this helps or not, but here's the latency test: https://testmy.net/latency?gID=iz6sstjhnm 

12 REPLIES 12
Distinguished Professor III

Re: Slow downloads

You do not need to link to individual tests, only to the quickstats URL, which in your case is https://testmy.net/quickstats/larry29936

 

You will also need more tests run at different times of the day.  Right now you only have very few data points. 

 

Weather and tech issues at the gateway can also cause slowdowns. Do you know where your gateway is located? It's always in another state.  To find where the gateway is connected, go to your system status page (http://192.168.0.1/#!/home/status) and check next to  Gateway IP Association State.  You will see a string of letters and numbers. The letters after the first 2 would indicate the gateway location.

 

While you're there, check the numbers next to State Code. Are they different than 0.0.0?

New Poster

Re: Slow downloads

I'm not seeing the format you're suggesting. Here's what I seeksnip_20210111-102317.png

Distinguished Professor III

Re: Slow downloads

Yes, that state code is showing both radios are off. If there is another state code that may indicate an issue, it's being obscured by that one.  Looks like your gateway may be in El Paso? Hopefully someone else will confirm if this is right.  Weather and tech issues at the gateway can affect your connection.

 

Edit: You may want to obscure or remove the part of the image that includes your SAN. That's an account number you don't want to be posted openly. 

New Poster

Re: Slow downloads

I have also had slow downloads,

We cannot watch a netflix movie without the spinning circle every 30 seconds or 2 minutes.

It has been like that for months. 

Question:  Do you think the Hughesnet has over sold the instalations in my area???

Distinguished Professor IV

Re: Slow downloads

N/A

 

Being late at night and half asleep, I confused the reply from reikiranch as being from larry29936, the OP. 

 

To allay further confusion, and being that Remy has now replied to help, I've deleted the post.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
New Poster

Re: Slow downloads

OK. I've added data points. Results can be seen at https://testmy.net/quickstats/larry29936 . I'm regularly uploading and downloading files in excess of 500Mb, which takes over an hour. This is totally unacceptable. Maybe switching me to a closer gateway is the answer, I don't know. I'm paying for Express Repair Basic so maybe the answer is to send a technician out to check the dish and router is the answer. If this can't be corrected I'll be forced to change providers.

Distinguished Professor III

Re: Slow downloads

Cool. The HN reps on this site should be around, and hopefully they will start working with you today. 

Moderator

Re: Slow downloads

larry29936,

 

I see it's your first time posting! Welcome to the Community! I attempted to find your account that'd be connected to your Community profile, but was unable to. We'd definitely want to look into this, as the speeds you're listing are far from what they should be. Please send me a private message at this link, with your account number or a phone number attached to the account. It'll help us take a deeper look into this, and hopefully it'll be a quick fix!

 

Thanks,

Remy

New Poster

Re: Slow downloads

Today, in addition to speed issues, I'm getting very frequent DNS errors. Please look into this also.