Hello everyone!
We have noticed that our connection speeds have degraded precipitously. I thought it might be weather until this week, when our skies have been clear and lively. I opened our HT2000W modem and noticed I was getting the 12.9.1 state code. The hourly diagnostics were indicating problems with Web Acceleration/Uplink. I think that explains the many response timeouts we have been getting.
I’ve tried everything I can think of to reset the modem, including ...
- rebooted the modem using the reset button on the box;
- rebooted the modem via the system control center in a browser window;
- hard rebooted the modem - I.e., unplugged power/coax from the modem, waited 60 seconds, then plugged in again (coax, then power),
- re-registered the modem (via the ‘Advanced config’ page),
- turned web acceleration on and off,
- reset the MBX connection.
The system resets and works for a few minutes, then the 12.9.1 uplink code reappears and it all goes pear-shaped again.
I also called Hughes twice, too. I did the same things under the direction of two of their techs. I believe the techs did some resetting on their end, too, but none of the resets are sticking.
The WiFi is working fine & LAN speed test is giving me 165-170 Mbps. I’ve tried to run a speed test at test my.net but the connection keeps dropping, so not feasible. I can’t even run Hughes’ speed test because our internet connection is so bad.
Is there anything else I can/should try? I am thinking it’s a bum modem and Hughes needs to send me a new one?
Thank you for any insight you might have!
Kaidog
