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Slow internet service, always buffing while watching a movie on Hulu or Netflix

Mellissa
New Member

Slow internet service, always buffing while watching a movie on Hulu or Netflix

 
2 REPLIES 2
GabeU
Distinguished Professor IV

Re: Slow internet service, always buffing while watching a movie on Hulu or Netflix

Buffering can occur due to the combination of latency and congestion.  This is especially the case in the evening.  A couple of things you can try are reducing the resolution of the stream, whether with the app/program you're using or at the source, and turning off or snoozing the Video Data Saver.  

 

For your slow service, and possibly to help with the streaming, if you're not out of data you should run some speed tests, the instructions for which are below.  Please read them thoroughly before running the tests, then after running a few post your testmy.net "My Results" page URL so the results can be viewed by the reps.

 

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To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi in the HT2000W modem while the speed tests are being performed
-the testing device should be the ONLY device connected to the HughesNet modem while testing
-use the manual 25MB size download test file
-if testing upload instead of download, use the manual 4MB size upload test file
-space each test in the batch at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please see this site.

The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so.

If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).


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Liz
Moderator
Moderator

Re: Slow internet service, always buffing while watching a movie on Hulu or Netflix

Good morning Mellissa, 

 

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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