My understanding is that a 2hr HD movie is about 2 gigs so how did I use more than that in 2 minutes.Actually, it can use up to 3GB per hour, so about 6GB for a two hour film. And, with regard to DirecTV on demand, it's usually advised against connecting a DirecTV receiver to Hughesnet, as there is no way to control what data the receiver will use, even when not watching anything on demand. It's possible that it could burn through your entire monthly allotment of data without you ever watching an on demand film or TV show.
It doesn't resolve inconsistent, slow, frustrating service provided by Hughesnet.Yes, it does. It may take time, but troubleshooting usually does. If the tech couldn't figure out the problem, maybe it's not with the Hughesnet installation.
"Liz I understand you want me to run test."
Yes she does, and for good reason.
Here is the Community the Hughes employees are at the corporate level. They have greater knowledge, more experience, and greater latitude with dealing with customer issues.
"That is all that HughesNet ever asks me to do but do not follow up with anything"
At this level of support your issue is first: Document baseline system performance in a controlled set of conditions that generate data points that can be used by Engineering to determine the root cause of the problem.
You are getting an opportunity here in the Community to "short-cut" the support system and get a high level remote diagnosis performed while at the same time getting an immediate escalation to Engineering if that data warrants.
"This is not a solution"
Yes it is. Engineers deal in data, not maybe's, not guess work, not supposition. ....
Data. With out data it's just another opinion.
" I want to speak to someone that can actually solve this"
Do you actually expect to speak directly to an Engineer and have him/her spend an hour attempting to explain to a novice user why you need to connect directly to the modem so as to eliminate any router misconfigurations, QoS bandwidth shaping and a host of other related issues?
Troubleshooting is a matter of Conquer & Divide.
It starts "locally" (read as equipment on your end, both yours and Hughes's) and progresses outward.
The tests performed as specified are essential data points needed to determine the root cause and to then effect corrections.
I'm tired of running around in circles with hughesnet, myself. Thought, maybe.if I jump in on this stage of the issue with someone else, maybe it will get resolved.
@capnzathrus
It may be best to create a new topic so that Hughesnet can focus on your specific issues and problems as they may be different and have a different root cause.
Have you tried pausing, or turning off, the Video Data Saver, which when on, which is the deafult setting, deliberately throttles the speed of the service to such that is amenable to SD when streaming?
Keep in mind that streaming in HD uses a LOT of data. Also, you mentioned On Demand. If you're doing so through a satellite TV receiver, especially a DirecTV receiver, it's not recommended, as the receiver itself can, and often does, use data for things other than On Demand viewing, and can wipe out your monthly allotment of data in short order. Therefore, it's recommended to not even connect a satellite TV receiver, especially a DirecTV receiver, to HughesNet.
Hello @Nicolewyatt
We definitely want to help you get this resolved and the most direct way to do this is to help you in your own thread. If @GabeU's recommendations do not resolve your issue or you have more questions/concerns, please create a new post in our technical support category with some more details such as the devices you are using, time of day the issues occur and any troubleshooting you've done so far.
This post was resurrected from last year but unfortunately we did not receive any response from the original poster last year, so this thread will be closed. If anyone still has questions or concerns please create a new thread in the appropriate category.
Thank you,
Amanda