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Slow internet speed

Alum

Re: Slow internet speed

Hi wkvette,

Thanks for being patient. I am still waiting for our system to process the order. It seems the routers were on a small back order. However it should be good to go very soon. I will let you know when. 

- Chris
New Member

Re: Slow internet speed

You are ABSOLUTELY correct i have had trouble for a very long time an this is my only option for now. They want me to spend more money ....for what the service sucks and they also told me they were going to give me free space for my inconvenience but they did nothing.  Hughes does not have to call me for my money every month....why should I have to call them every month for bad service
Moderator

Re: Slow internet speed

Hi sweetnez66

The comment you are responding to is a bit further back and we've since helped the original poster, wkvette, by figuring out it was the router and are currently sending them one of ours for free. I recommend creating your own post so we can assist.

Thanks
Amanda
New Member

Re: Slow internet speed

Chris, I just received an email from hughes.net confirming a service change. The order number is 10943552. I am assuming this is for the new router. I called customer service and they had no idea what the email was about. Is this email about the new router?

Thanks wkvette
Alum

Re: Slow internet speed

Hello wkvette,

Yes that was due to the router. That would confirm everything as processed. Thanks for letting me know. I should have the tracking number shortly.

- Chris
New Member

Re: Slow internet speed

We are experiencing the same slow speed problems.  In the three months we have had Hughes it has become progressively slower. Streaming is out of the question now and even opening emails can be slow. I replaced the first router purchased through the contractor who installed ours. Another call to a Hughes tech and again they said it was the router.  No way as this is a brand new router more than capable of doing it's job.  Also if you have a laptop such as a Mac Book without the LAN port no test can be conducted.  Now we are locked into the 2 year plan with VERY SLOW SPEED.  

Jeff
Distinguished Professor IV

Re: Slow internet speed

jeff.k.white32,

Unfortunately, without being able to be connected directly to the modem with a LAN cable, the speed tests can't be counted on to be an accurate assessment of the speed one is getting.  The router can add too much into the mix.  With that said, you can still run a few tests at testmy.net using the procedure in the following link... 

 http://customer.kb.hughesnet.com/Pages/7001.aspx

If you want to do so and post the results URL, you can do so in a new post, which you can create by clicking on the "New Post" button at the top of the page.  Again, though, without the ability to connect directly to the modem with a LAN cable the results can't really be counted on as the speed you are actually getting.  The only other option is a USB Ethernet adapter, but no one is expecting you to go out and buy one. 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: Slow internet speed

internet doesn't work . that's the issue. running at kbps. didn't know that was still a thing. and im not wasting more of my time troubleshooting anything. I already have a full time job
Highlighted
New Member

Re: Slow internet speed

I had my hughesnet service installed 6 weeks ago and since install, I experience dnld speeds at 1 to 2 mbs. I pay for 15mbs. So you are not alone with this problem. Slow speeds mostly occur in the evening. Here are my testmy results. There are severql pages, so be sure to click the more button at the bottom right.

http://testmy.net/quickstats/Larry%20H
Distinguished Professor IV

Re: Slow internet speed

Rather than spamming everywhere, create your own post to receive help. 

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit