Well, don't be so indignant. My trouble report of 1 mb dnlds since install 6 weeks ago has been escalated 4 times. It is now on the 5th time because you geniuses have lost every single ticket, and now I have to wait another 4 days again for some so-called corporate techie to look at the problem. I have called "your" cust support every night for the past 6 weeks. NOTHING has been done except test this and test that, using up my data allowance. I won't let you people steal another cent from me. And you ARE going to refund every cent I have lost to you people. Go get a real job, maybe like collections agent. Seems like you are suited to pissing people off. A diplomat, you are not. Hey Gwalk... and by the way, SCREW YOU!
In case you didn't realize there are community rules. Quit the foul language and personal attacks. They aren't tolerated, nor needed.
You won't get help from Hughesnet if their speed tests show you are getting at least 20 Mb speeds. I have a 3 Mb service that is also satellite and it is faster than the 20 Mb Hughesnet for general surfing and email. They give you the sorry but you're getting the speed advertised and do nothing about it. The problem is the latency of their satellites is horrendous. Their tests don't take into account the time it takes to load the page which in my case is 20 seconds to load the speed test page. My other service at 3 Mb is done with the speed test before Hughesnet even loads the test. Ridiculous.
"The problem is the latency of their satellites is horrendous."
Satellite internet has high latency due to the laws of physics, not due to a specific company.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
The HughesNet Community is here for you
to find answers and ask fellow HughesNet
subscribers for help. This is a great
opportunity to discuss and share your
expertise to enhance your HughesNet
experience and that of fellow subscribers.
Visit the About the Community board for
information on how to get started with using