Well, don't be so indignant. My trouble report of 1 mb dnlds since install 6 weeks ago has been escalated 4 times. It is now on the 5th time because you geniuses have lost every single ticket, and now I have to wait another 4 days again for some so-called corporate techie to look at the problem. I have called "your" cust support every night for the past 6 weeks. NOTHING has been done except test this and test that, using up my data allowance. I won't let you people steal another cent from me. And you ARE going to refund every cent I have lost to you people. Go get a real job, maybe like collections agent. Seems like you are suited to pissing people off. A diplomat, you are not. Hey Gwalk... and by the way, SCREW YOU!