To have speed issues escalated to this community, you will need to follow the instructions here. Make sure to test using the file sizes in the instructions.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
Internet is slow . This has been going on for over a month. I've sent multiple emails and phone c as calls with no response or not able to get through to a actual person. Any help would be appreciated.
Please make sure the test server you're using is located in America, and not another country. This will impact your test results.
Yeah it's in America
The tests you've run thus far are showing Germany as the testing server location.
Are you implying that I did the test wrong? I see it says to run 5 test per day. Is that what I need to do?
The proper test sizes need to be used, as well as the proper testing procedure (LAN cable device, WiFi disabled). Please read the testing instructions linked by maratsade thoroughly.
You're still using a WiFi device. As stated in the instructions, a LAN cable device must be used and the WiFi in the HT2000W must be disabled. A link to disabling the WiFi is provided in the instructions.
Good morning Leon49721,
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.