If you've run tests at testmy.net, do you have the results page URL that you can post, or results from HughesNet's own speed test?
"Up to" is not false advertising -- it's standard with ISPs (not just Hughesnet) and it reflects technology and reality.
I wish we could do away with the "up to" argument. It reflects a lack of understanding of consumer law.
A company can not advertise "up to 25 mbps download," deliver 0.3 mbps download, and then claim "well, it's 'up to.'"
Courts will apply what's called a "reasonable test" to any contract. If they promise one thing, but caveate it behind a qualifier, a Court is going to ask if their caveate is reasonable.
Advertising 25 mbps and delivering 20 mbps is reasonable, as long as they hit that 25 mbps at times.
Advertising 25 mbps and never hitting that number is not reasonable. That could fall under false advertising, even with the "up to" qualifer. Consumer Protection agencies are really picky about stuff like that.
Advertising 25 mbps and delivering 1 mbps for part of the day and 25 mbps for another part of the day probably wouldn't survive a challenge either.
Please understand before people start banging on that Reply button and racing to rebut this. I am not accusing HughesNet of anything. I am just throwing out examples I pulled from the air. HughesNet knows Consumer and Contract law very well. They aren't advertising a speed they aren't trying to deliver. That would be foolishness.
I just want to kabosh this "up to" argument that gets far too much play without really understanding what it means in a legal sense.
If you would like help with your speed issue(s), please start a new topic, which you can do here... https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport
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