This is your quickstats link so the reps, and you, can look at your results in one place. https://testmy.net/quickstats/Jimpamwells
Also, if you see any test results in yellow, ignore them, as they aren't yours. Because Hughes uses shared IPs you'll sometimes see tests in your results table that you didn't run. It's slightly annoying, actually. We don't see them when we look at your results, or anyone else's, but when anyone looks at their own results they may see them.
If you do see them and want to get rid of them, there's an exclude button on the bottom left, just under the results table. If you click on that it will exclude the tests that are on the same connection ID as yours, but that you didn't run.
I haven't seen any comments about the test results since I posted and they have been compiled.
Also, I tryed the last few nights to get a speed test when we were having problems, but couldn't get on-line to complete them. Every evening this week between 6PM and 10PM I have problems either getting on the internet or it is really running slow. I don't have anything extra running on the internet at this time either. Looking for a solution.
Thank you for the speed tests. Are you able to manually select the 12 MB test file size for the download speed test or the 2 MB test file for the uploads?
Your diagnostics don't show anything terribly out of the ordinary.