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Slow or dropping connection

Moderator
Moderator

Re: Slow or dropping connection

Good morning MrCRJP,

 

Thanks for letting me know you rebooted the modem. First thing this morning the engineer asked me about that, haha. He'd like to monitor your terminal for the next 24-48 hours for a good sample. Please don't reboot and take note of service degradation if you observe any.

 

I'll post back once I have news to share from engineering, I appreciate your help.

 

 

Thanks,
Liz

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New Poster

Re: Slow or dropping connection

Ok, thank you. This morning, I was able to browse text websites a bit, but was unable to even load a speed test site, or download a podcast. I saw 30-40% packet loss when I ran the connectivity test. I'm at work now, and my wife is being forced to use her phone's data connection, since our Hughesnet connection is currently unusably slow. I do hope we're able to work out the root problem here, because this experience is quite frustrating. Thank you for your help!

Moderator
Moderator

Re: Slow or dropping connection

You're very welcome. I've also sent over this feedback to engineering. We'll keep you posted!

 

Thanks,
Liz

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Moderator
Moderator

Re: Slow or dropping connection

Woo, engineer called me about your feedback just now. Currently we're seeing 34 Mbps in download speeds from the HughesNet modem, and all other diagnostics look good. I understand you're not at home to troubleshoot, but if it's possible to get this info, it would be helpful to the engineer.

 

How was your wife trying to use the internet when she found it unusably slow?

Via wifi device?

Via computer connected directly to modem? 

 

Is she able to run a few speed tests on testmy.net right now while we're seeing good diagnostic results?

 

Thanks,
Liz

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New Poster

Re: Slow or dropping connection

She was just reading forums on some web sites via WiFi using Chrome on her phone. Everything would either not load at all, or load after a long delay with broken elements on the page. She's not very tech savvy at all, and is being kept very busy today by our baby, so I may not be able to get any results until I get home.

 

Did anything change with our configuration, or does it just happen to look good right now?

New Poster

Re: Slow or dropping connection

Unfortunately, we're not able to get numbers until I get home from work, because something didn't work on the speed test site for her. Even more unfortunately, we're almost certainly going to go over on our phone data plan this month as a result of all this.

 

Hopefully something has changed, and we'll now see better speeds most of the time on the Hughesnet service. I'll post an update about how it's looking when I get home.

Moderator
Moderator

Re: Slow or dropping connection

That's understandable, whenever you can get testmy.net results will do. Nothing to my knowledge has been changed. Even right now, the download speed from the modem is now at 37 Mbps down.

 

We are curious to know what speeds you're seeing while directly connected to the modem. Looking forward to hearing back.

Thanks,
Liz

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New Poster

Re: Slow or dropping connection

I'm seeing speeds the 30's wireless and almost 50 wired. This is looking much better!

But.. was anything change, or does it just happen to be great right now? Thanks again for the help.
Moderator
Moderator

Re: Slow or dropping connection

Sounds good! I'll send this over to the engineer. He hasn't mentioned anything since I had you monitor your system for improvements, so I can't say if there was any adjustment done. I'll let you know if I have any further instruction from the engineer. This sounds promising.

 

 

Thanks,
Liz

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Moderator
Moderator

Re: Slow or dropping connection

Good morning MrCRJP,

 

Just checking in on you, is the HughesNet system still working well for you?

 

 

Thanks,
Liz

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