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Slow, right out of the gate.

devilbob
New Poster

Slow, right out of the gate.

Not only is it SLOW, the pixel count is about 7...on a scale of 1-100. What do I have to buy from you guys to get a decent signal? I'm disabled and I work from home. My internet is important. Please let me know what options I have. This is currently unacceptable.

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3 REPLIES 3
maratsade
Distinguished Professor III

Re: Slow, right out of the gate.

To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

GabeU
Distinguished Professor IV

Re: Slow, right out of the gate.

@devilbob 

 

Are you referring to streaming?  If so, from what service and on what type of device?  Also, is the device connected via WiFi or LAN cable?  

 

YouTube?  Same questions.  

 

Zoom or something like that? 

 

These questions aren't to stop the speed tests maratsade requested, which will help to establish your service speed.  


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Remy
Moderator

Re: Slow, right out of the gate.

devilbob,

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Remy