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Slow service high price

New Member

Slow service high price

Service is awful!! 71 dollars a month you would think you would have unlimited data or atleast be able to watch videos without having to stop to load. As soon as I find a new option of internet I will be switching! I have never heard of such high prices and had such tallow service. No point in spending that money on crap!
54 REPLIES 54
New Member

Re: Slow service high price

Amen Sister! I too am canceling my service as soon as I find a better ISP! HughesNet is the worst provider I have ever used. What exacerbates the problem is hughesnets cavalier attitude towards improving their service.
Assistant Professor

Re: Slow service high price

We watch quite a bit of Netflix at low definition. It is a capped service.

http://testmy.net/quickstats/sgoshe

Even a 10 GB Anytime plan you should be able to watch 20-25 hours a month unless doing other very data intensive things on the internet.
Honorary Alumnus

Re: Slow service high price

Unlimited is imposable for a satellite connection ....
The satellite is a machine with very real capacity limits. Once designed, built and launched into an orbit 22,300 miles up, there is no way to expand or repair it. It is what it is for its projected lifespan.

The useful lifespan is usually about 12 to 15 years then it must be replaced. Echostar17 was said to have cost $500 million dollars. To that you can add the costs of launch services and insurance. To that you can add millions more for the construction, staffing and maintenance of the earth-side facilities know as Gateways of which there are about 17 plus two Network Operation Centers.

As you can see by the above, the "cost basis" of providing two-way satellite Internet is considerably higher than terrestrial ISP's.
Remember too that it is those ground based services that chose not to service your area because  .. they couldn't make any money from your business ... despite their lower costs.

As to "support" you need only make a post outlining your issues and the corporate level Mods here in the Community will be more than happy to assist as well as other Community members such as myself.


  
Distinguished Professor IV

Re: Slow service high price

And how is it that you would improve their service?  Unlimited data or even considerably higher data caps are an impossibility, as has been explained on here numerous times.  Satellites have a finite throughput, so I suppose you could get 24/7 great speeds by just simply cutting off service to half of the customers.  I'm sure they'd love that.  They could always just send a few more satellites up.  Got a few billion dollars for them? 

Good luck with your "better ISP."  If you had that available where you are you wouldn't have gotten Hughesnet in the first place.  Nobody gets satellite internet if they have a landline service available to them, save those that do no research into what they are buying.   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Assistant Professor

Re: Slow service high price

A satellite is like a single fiber optic cable providing service to the internet compared to tens or hundreds of cables with ground based providers. Not an exact comparison but trying to put it words the average person might understand.
Distinguished Professor IV

Re: Slow service high price

Good analogy.  Of course, then you have the additional problem of that hypothetical single cable being subjected to interference that actual cables aren't.  That the whole thing comes together and actually works is an amazing technological achievement. I'm glad it does.  The way I look at it is that I can't get a Maserati, but I can get a Corolla, and a Corolla still gets me there.  The fact that a Corolla doesn't perform like a Maserati doesn't bother me, as it's still better than a bicycle (dial up).

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Highlighted
Distinguished Professor IV

Re: Slow service high price

http://testmy.net/quickstats/Gabe1972 

A tad better than the alternative for most of us...dial up. 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Associate Professor

Re: Slow service high price

Unlimited wont happen... Even though this is an older thread, it's still relevent to this day.

https://community.myhughesnet.com/hughesnet/topics/unlimited-access

There are many reasons why we wont see unlimited satellite internet service any time soon, below are a few.
1: Costs - While cable companies may charge $1000+ for so many feet of fiber ran, the cost for them is far lower, they make a killing anytime someone pays them to expand their networks.  With this, it's also cheap for cable companies to expand if they wish to, to high population areas, they can easily recover costs and make a profit with in the first month of running new cable to the areas they select.
2: Costs again- Satellites are NOT cheap, Jupiter cost several million to be built, and more to be launched.  I can't remember if it was $5,000,000 for the satellite, or if it was in the hundred million.  Can't find the documents anymore honestly.  Then to top it off, Hughes has to build multiple ground facilities to support that satellite, each facility costs several hundred thousand to a few million a pop I estimate.  To top that off, these satellites only survive approximately 15 years, if they don't have issues.  So, with it taking more than just a few months to recover costs, and the equipment costing astronomical amounts, they have to be stingy on costs.  I am seriously wanting to say the satellite was in the $500,000,000 range since they have a $300,000,000 insurance policy on the satellite from what I can find.
3: Jupiter Bandwidth vs Cable Bandwidth - Jupiter only has ~100Gbps of total up/down bandwidth spread out among everyone, where as cable, a single cable provider easily has Terabits worth of bandwidth at their disposal anytime along their own pipes.  1000Gbps = 1Tbps.  It's easier to run new fiber and upgrade a few machines at each end to increase that bandwidth, can't really send someone into space to install new equipment on a satellite.
4: Data allowances are the only form of bandwidth management technically allowed to be used anymore AFAIK.  Hughes does this to prevent the 700,000+ users that they do have from all trying to download at one time, if they did, the satellite would become crippled, and you would be complaining about far more than data allowances.  100Gbps divided among about 700,000 users is 0.142Mbps, virtually nothing, then you have to factor in, you are also uploading while downloading as the server you connect to needs to know you are getting the data in order.
5: Because this is a shared system, congestion is expected to occur, but, everyone should be able to still receive a decent amount of download speed at almost any time, yes it slows down in the evenings, but you should still be seeing a few Mbps in download speeds.  Sometimes something happens along the network, either with your router, modem, the satellite in space, or one of the many ground facilities that support the system that can impact speeds.  When this happens it's advised that you disconnect your router, connect your PC directly to the Hughes modem, and run a series of speed tests over a few days.  Hughes likes to have a set of 5 tests in the morning, another set of 5 in the mid-day, and another set of 5 at night.  All tests are to be performed athttp://consumer.performancetests.hughesnet.com or http://my.hughesnet.com/ after logging in.  They need speed tests as well as webresponse.  They are two very different tests.
Moderator

Re: Slow service high price

Hello Heather,

We're sorry to hear you aren't happy with our service and definitely want to see what we can do to help. First off, our sales representatives should have let you know before you purchased the system that the internet service was not unlimited as well as the price you would be paying per month before/after discounts. If you feel you were not properly informed of the data limits and price of the service before having the system installed, please let me know.

Besides that, if you would like to get assistance with data management, we should know a bit more about what you have hooked up in your home. Do you use a router and wireless devices? Looking forward to assisting you.

Thanks,
Amanda