Slow speed. Impossible watch You Yube ( stops to download 3-5 times, picture quality is poor) Web page download is 1-2 mins.

[marpolo71]

Since the installation my Hughes service doesn't work as promised. I informed Hughes many times. I spent hours with Hughes representatives and Hughes maintenance contractor(don't remember the name) My laptop/modem/router settings were changed by those professionals via remote control of my equipment. Nothing works. I bought new router which works with Hughes equipment. Same result. It takes minutes to download web page, it takes minutes and many video interruptions to download and watch YouTube.Quality of image is poor.How many times I need to complain to fix it? Also I can't access http://192.168.0.1/ and can't check Speed on Dash board it never worked.I checked speed through speedtest.net yesterday. Results: 0.8 mbps download and 4mbps upload!!! I pay for 10 mbps. Before Hughes I had EXEED with 5 mbps. It worked perfectly , even in hard rainy day. i made a mistake to take Hughes. What I can do to get out of unfair contract with Hughes without penalties? Any idea?

[BirdDog]

If you can't access http://192.168.0.1/ then you have a networking problem on your side, not HughesNet equipment. Plug one computer directly into the modem and see if things are better.

We can help you straighten out your router issues once we know one computer works when directly connected to the modem.

[marpolo71]

I'll do it. But what about speed????

[BirdDog]

If the router is misconfigured then that can impact your speed. Why I'm asking you to first try without the router.

[Chris11]

Hello marpolo,

I agree with BirdDog. I would hope when talking with our reps that this was already a step recommended. However if not, the best way for us to pinpoint what we can do to improve your experience, is by removing potential bottlenecks. While directly connected, you should be able to access http://192.168.0.1/ with no issues. That is simply the link to the system control center built in to our modems. 

For speed tests, please head to www.testmy.net. This site is correctly configured to test satellite internet speeds. You'll need to run manual tests of 12 MB for download, and 2 MB for upload. Then post your results. Hope to hear from you soon.

Thanks,
chris

[marpolo71]

192.168.0.1 is recent problem. I got it yesterday. I forgot to check with cable. What about speed till yesterday??? My router was checked by Hughes representative. He played with my laptop settings for 1 hour. Nothing changed. I paid $150 for new router ( works with Hughes modems according to add on it) Nothing changed. I would say that my old Cisco works better. So what to do, spend another 4 hours without result???? For 2 months I don't have promised service. It's a disaster. Slower Exede worked great. 

[Chris11]

Hi marpolo,

I cannot speculate on why you may have experienced slow speeds before today. What I want to make sure is that we are troubleshooting this correctly now. I'm sure your new router is fine. However until have more info I cannot provide effective support. So please, when you have the time, test out the service while directly connected via Ethernet. Run some speed tests from testmy.net. I'm sure we can get this resolved for you.

Thanks,
Chris

[marpolo71]

I do it for 2 months since day I bought it.Installer showed what to do. Technicians from Customer service told me, showed me what to do but I don't see any improvement. I'm fed up to waste my time to set up 1 modem and 1 router. It is not equipment problem. It's HughesNet traffic problem. 

[BirdDog]

marpolo71, if you can't do a simple thing like connect your computer directly to the modem and test results then no one here will be able to help you. Should take only a few minutes to connect directly to the modem and see if speed is any better.

EDIT: You said you cannot reach http://192.168.0.1/ , that is a definite problem on your end, not HughesNet equipment.

[curtis-m]

marpolo 71,

I have been dealing with slow internet since my install in May. 4 weeks ago, I decided to complain and was advised to be nice and Hughes would be willing to help. I did all the tests they wanted done so they have all the info they need but still have done nothing.

For all of us who complain about slow internet,  Hughesnet knows there's a problem. If that problem is technical in nature, then it appears that Hughes refuses to implement the fix maybe because it's too costly. If, on the other hand,  the problem is due to overcapacity then Hughes needs to come clean and let us know that things won't be changing until they get their new satellite on line in 2017. 

GL