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Chcox5000
New Poster

Slow speed

I've run my text as instructed. I don't know what else to do fix my issues... Here are the rest results https://testmy.net/results
4 REPLIES 4
maratsade
Distinguished Professor IV

That's not the right URL.  The URL should look like this:

 

https://testmy.net/quickstats/yourusername

 

Replace the "yourusername" with the username you use for Testmy.

GabeU
Distinguished Professor IV

@Chcox5000 

 

While signed into your testmy.net account, click on My Results on the upper right.  Then copy and paste the URL in the address bar of the My Results page.  That's what we need.  It will look like what maratsade described.

GabeU
Distinguished Professor IV

@Chcox5000 

 

After a little searching, I found this...

 

https://testmy.net/quickstats/Cox5000

 

If this is you, you need to run more tests, and they need to be run in a specific way (LAN cable device, WiFi disabled, specific sizes, etc.).  The instructions for the tests are in the following post... 

 

https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

Liz
Moderator
Moderator

Good morning Chcox5000,

 

We're closing this thread since we never got a reply from you. I ran diagnostics on your site and found that the HughesNet system is working normally. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!