I just need some help with my speed. It seems like no matter what I am using, my allowed data or the extra that I buy, the system is really super slow. I use my internet all of the time and it does get a little frusterating to have to wait. Thank you for any help you can give.
I'm sorry to hear that you are experiencing slow speeds with your service. I would like to address your concerns. To better assist you please connect your computer directly to the modem and run some speed tests for us to evaluate. Please run a set of 5 speed tests 3 times over the course of a 24 hour period for us to properly evaluate your speeds. Your patience and cooperation is appreciated, and we look forward to hearing back from you.