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Slow speed

lucyjanney
New Poster

Slow speed

Haven't even had hughesnet for 30 days yet and have consistently had slow speeds that are typically under 1 mbps. Had the modem replaced and it's even worse. The best speeds are when I am on the phone with tech support or the tech is here. Worst ripoff ever.
Tags (1)
2 REPLIES 2
jthomas7768
New Member

Re: Slow speed

Definitely and I can’t even get on pandora locked into a 2 year contract this is BS
Liz
Moderator
Moderator

Re: Slow speed

Hi lucyjanney,

 

I see it's your first post here, so welcome to the community! We'd like to help. So we can begin addressing your speed concerns, please create a testmy.net account and run 3 tests when you normally experience a slow down. Post your test results link here in your thread.

 

Most important points to remember during this test:

-do the tests while directly connected to the HughesNet modem with a LAN cable (this way your Hopper and multiple Amazon devices don't interfere with testing)

 

-use the 25MB size download test file 

 

-space each test at least 5 minutes apart

 

-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE

 

For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

 

Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.