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Slow speeds - any way to improve?

Unknown
New Poster

Slow speeds - any way to improve?

Hughesnet Speedtests.PNG

16 REPLIES 16
Unknown
New Poster

Re: Slow speeds - any way to improve?

maratsade
Distinguished Professor III

Re: Slow speeds - any way to improve?

Are you out of bandwith?

Unknown
New Poster

Re: Slow speeds - any way to improve?

No - I am down to 10% right now, but as you can see these speed tests are over the last several days. I also have bought tokens.

 

Thank you,

Patrick

maratsade
Distinguished Professor III

Re: Slow speeds - any way to improve?

Patrick,

 

Due to the pandemic, speeds have been slower for everyone, and the slowdown is a lot more noticeable to those of us using satellite internet.

 

HN has done quite a bit to make things more tolerable for everyone, but they can't change reality, unfortunately. Often having a lot of people in your area using the system makes everything slower for everyone, as does having many things connected to the wifi. 

 

Do you have a lot of devices connected to the wifi? You may want to disconnect as many as you can. 

 

The HN reps on this site may get back to you regarding speeds, but it may take a while, as they seem to be spread awfully thin these days.  Hang in there.

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

Unknown wrote:

No - I am down to 10% right now, but as you can see these speed tests are over the last several days. I also have bought tokens.

 

Thank you,

Patrick


 

Unknown
New Poster

Re: Slow speeds - any way to improve?

Thanks for the reply maratsade. 

I do have some other devices connected, however, they are using very little data and auto updates are turned off. I am trying to work from home. I do alot of data analysis, so files being shared from my wired laptop (directly to the modem) can be large. Also, I was hoping to do screen sharing over Skype for Business, but that does not work at all at these speeds. In the past, it has worked, albeit with some delay.

 

Very frustrating because satellite is my only option. no cell service here. Although Verizon's map says there is service, I am skeptical. Also, the reviews of their mifi devices are horrible. So I am stuck.

maratsade
Distinguished Professor III

Re: Slow speeds - any way to improve?

Given the numbers of people working at home, I'm not surprised Skype isn't working.  

Verizon's map says there is service in my area too, but that's not true at all. My connections are abysmal, and I have to drive 15 minutes to get to an area with good Verizon service.

Can you open a free account with Testmy.net?  It's a good way to keep a record of speeds that can be used by the corporate engineers to investigate issues with speeds.  If you decide to do it, follow this procedure: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

Unknown
New Poster

Re: Slow speeds - any way to improve?

I did setup up an account and that is what I linked to above in my second post. The first post I put a screen shot of my results from my account.

 

I thought I followed all those steps in the link you provided. If I did not, let me know.

Thanks

maratsade
Distinguished Professor III

Re: Slow speeds - any way to improve?

Cool. Let's hope the reps on this site will get back to you regarding your speeds. You may want to add some more tests, so you build up a good history. 

Unknown
New Poster

Re: Slow speeds - any way to improve?

Ran the full automatic test at 5 min intervals for 5x. Data now in my results.

https://testmy.net/quickstats/P%20D

 

Please help tech support?