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Slow speeds - any way to improve?

maratsade
Distinguished Professor III

Re: Slow speeds - any way to improve?

They'll help you, but you'll need to give them time. 

Liz
Moderator
Moderator

Re: Slow speeds - any way to improve?

Hi Unknown, 

 

Welcome and thank you for posting. Glad to see maratsade has already jumped in to assist. I do see 7 devices connected, and although auto-updates are turned off, there still may be background apps working without your knowledge. The only way to be absolutely sure a device is not using up your your shared bandwidth is to turn off its wifi or turn it off completely.

 

We also have information here regarding working from home: https://www.hninfo.us/worktips

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Unknown
New Poster

Re: Slow speeds - any way to improve?

I've read that working from home post. 

 

Also, the devices connected are not transmitting any significant amount of data more than I need to. In fact, in the morning, most of those devices are generally not being used, yet I am still getting extremely slow access speeds (I would assume most of the rest of the HN community is not streaming videos in the morning either). I am prevented from being able to share my screen on Skype for Business (not using audio or video over Skype - I call in separately on my land line). I need to be able to share my screen. Is there any way to speed up my connection speed so this is possible?

 

Thank you.

Liz
Moderator
Moderator

Re: Slow speeds - any way to improve?

Good morning, 

 

I'm sorry if I wasn't more clear when I brought up the multiple devices. When there are more devices online, they are sharing your speeds. To illustrate:

 

 

This is a screenshot from our video explaining how to make the most of your internet. So whatever speeds you're getting to the modem, that is split amongst all connected devices. With that said, you can try isolating the device you're working on and also ensure there aren't any background apps running on that device. 

 

-Liz

 

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Unknown
New Poster

Re: Slow speeds - any way to improve?

I disconnected everything except my laptop from the modem and ran the automatice speedtests (5x every 5 min) this morning. 

I then connected everything back up and did the same test (first test with everything was at 10:55 am).

https://testmy.net/quickstats/P%20D

In the initial tests the 4th one was only 1.59Mbps. The others were much faster. A large variation. Connecting everything back on resulted in the next five tests which were all pretty consistently around 1 to 1.5 Mbps.

I have disconnected several devices and will leave them disconnected.

I ran one more download test only after disconnecting most of the devices. Now I am only getting 0.9Mbps.

 

The large variations will still prevent me from doing a screen share as it will cut in and out. Does your system prioritize Skype for Business so that I can use sreenshare without interruption?

Thank you

 

Liz
Moderator
Moderator

Re: Slow speeds - any way to improve?

Hi Unknown,

 

Thank you for that. I don't know which specific sites or services we're prioritizing, but what I can can do is send your request for Skype for Business to be prioritized, if it already isn't being done. 

 

  Your patience and understanding are much appreciated.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Unknown
New Poster

Re: Slow speeds - any way to improve?

Thank you Liz!