I mean for this comment to be to the original post not to your comment, Amanda but it's not clear to me how to do that.Anyway, having spent many years in direct support of customers I've that better support comes from laying off the attitude. So, I ask this with respect - was that video a gag? I was expecting to learn why I shouldn't cancel my service after two weeks. My service is not only worthless it's harmful. Usually uploads are less than 1.0 mb but latency is so long that often my brokers 'websites timeout during my two-stage logins. The entire loop which relies on the internet, is so slow that phone conversations, when they work at all, remind me of those international calls I made 30 years ago. The delay and broken voice make calls impossible. When I need to make a call I have to drive 5-6 miles to get direct connect to a cell tower. For internet I rely on my neighbors cable and log into his router. It's weak but it's better than HughesNet. If I get lucky I can get a small window when phone works on HughesNet and internet from my neighbor's router.When I called customer service to cancel my service a guy obviously from India told me "I will fix your problem and this will be the last time you will have to call." I suffered his rudimenary process that led to rebooting both my Nighthawk AC1900 router and the HughesNet modem. I expected a callback when the inevitable disconnect occurred. I guess he didn't really mean it when he said that would be my last call. Three days later and I'm still waiting.Why did I change in the first place? I've been captive to Cox for 22 years. I'd had enough of vost creep and inferior service. Example: I called to complain about speeds. The CS rep said "your modem won't allow the higher speeds.". When I asked when my modem became "old" she said "two years ago." A bit of research lead me to HughesNet. I thought 10mb fown and 2mb up was enough for me. I had no way of knowing that the uploads were usually 0.1 - 0.3mb with long latency and big gaps.Now, that I've vented it shouldn't surprise anyone why I looked to a post on Gen5 with hope and why the video gave me nothing to keep the hope alive.
Note: This conversation was created from a
reply on:
Sneak Preview Of New Gen5 Service Features.