Thanks for posting. I am definitely sorry to hear about this issue. I have also moved your post here in order for us to better focus and resolve your concerns quickly. Anyway, I pulled up your account to troubleshoot your system and based on the results, everything looks good. Hence, I would like you to please complete some speed test for us during the evening time when you are experiencing slow speeds. I have issued you some tokens to complete the tests. Thanks and I look forward to hearing from you soon.
Please post your results here.
Good Afternoon jmc6013,
I just pulled up your account to troubleshoot and to check on your service. Base on the results, I have issued you a free complimentary dispatch to address your concerns. Please check your private messages in the top right-hand corner, as I have sent you more information. Thanks again for reaching out and please let us know how the dispatch goes.