Contacting either of those options will only put you back in touch with the folks moderating this community. It will however delay your request for help. So why not work with the folks here now, rather then later?
So what are my options? The people on here are supposed to be helpful.....I have had no one reach out to me to see if there is anything they can do to help. I did however get my payment extracted for another month of service. Nothing slow about that process.
Thanks for posting, we'd like to help address your speed concerns. As you may have seen in other speed-related threads in the community, we'll need testmy.net results to evaluate before considering escalating to our engineering team. To get started, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance:
Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]
Looking forward to hearing back from you.
after a 210k download test this is what it said below the results
You might have a problem...
Your connection scored only 2% of the Hughes Network Systems average (98% slower). This does not always mean that you're in bad shape. If the Internet package you subscribe to is slower than most people using your ISP you'll see this message.
Good morning rlucken,
Thank you for your testmy.net URL. I've run diagnostics on your site and will send your case up to our engineers for their evaluation. I will post back once I have any updates or additional instructions for you.
Your cooperation, patience, and understanding are much appreciated.
196 K tonight!
I really either need this fixed, or moved into Gen 5 or simply just let out of my contract.
This is a very reasonable request. under 200k on a 15 MB service?
You might want to call and see about getting an upgrade to Gen5, as there may not be much they can do for Gen4 users as of this moment till the load on Jupiter One is decreased.