Slow speeds on Beam 55 northern california

[EdV]

Hello everyone,
I've been lurking on the community reading about all the issues with beam 55 speeds and hoping things would improve soon but, now it's time I joined the ranks of the unhappy beam 55 users.

Satellite Name EchoStar-19-NAD
Gateway ID 8
Beam ID 55

Outroute ID 1

I returned to Hughesnet in July 2017 after a 2 year absence.  I was happy with gen5 through about the third week in September.  It was then I noticed speed degradation in the evening hours.  I was about to start a 4 week vacation and didn't think much about the speed problem but figured Hughes would figure it out by the time my vacation ended.  Boy was I wrong. I put my account on a 4 week vacation suspension.  Upon returning from vacation, I again noticed the speed degradation in the evenings.  

Through the community, I found others were having the same problem and that the problem has been occuring consistently for over 3 months. Apparently, Hughesnet is unwilling to share any status updates.  I've been VERY patient as the mods asked us to be!  I just want my $70 internet connection to work for me.  Is that asking too much?  Come on Hughes, be better than that.

Having only the choice of satellite or dialup or nothing, I guess I have to continue to be patient.  But, do I have to continue to pay the full going rate for consistently SLOOOOOW service? We shouldn't have to pay full price for one tenth OR less of the performance.

Please no responses about speed not being guaranteed.  I know all that.  Save your keystrokes. I think everyone will agree these speeds are not acceptable.

http://testmy.net/quickstats/nedriv

Hoping things get better. PLEASE HUGHES, share some info with us.

Regards,
EdV

[macsociety]

@EdV, if it is any consolation, your speeds, although slow, are better than my beam 55 speeds.

I have not seen and steady 1Mbps or above for a bit!  All down in the K range for me.

https://testmy.net/quickstats/macsociety

TJ

[macsociety]

@EdV....example.... just ran a test.  Getting 151K speed at 4:25pm.  Some rain here but not a drastic downpour.  TJ

[BA_87]

Ive been trying and trying to get info and updatea but so far nothing...except the classic line "we are working on it"

Bad communication on Hughesnet's part

[EdV]

@macsociety

My speeds this AM are in the tank with your speeds.

https://testmy.net/quickstats/nedriv

I am regretting my decision to return to HN.  Over three months of waiting for a solution to this problem is unbelievable.  Especially, with no word from HN except, "they're working on it"  and "be patient".

If they have indeed oversold their capacity on the satellite beam, that's just poor business from a customers point of view.  But still, they are still selling and advertising how great the service is.

I know they have limited the plans available in the beam 55 area to just 2 plans.  Also, you can maybe be moved ES17 satellite as an alternative (if you have line of sight).  I'm told these developments are something new.

EdV

[BA_87]

Yea we are all in the same boat, paying for a service that barely works and nothing but excuses and poor service. It was better on Gen 4, once they switched to Gen 5 it went to **bleep**, and now they supposedly have too many people on the same beam and refuse to do anything about it.

I guess all we can do is keep posting here and demanding updates and answers

[EdV]

I didn't mention this in my post, but I originally posted to the community about this speed problem on Nov 10th or 11th, 2017.  Apparently, my post was deleted by the mods.  I got no feedback on the post from anyone, and searches cannot find the post.  I have a copy of what I posted and used it to structure the new post.    Obviously, one of the mods must have been offended by my comments about the problem.  Anyway, I think we deserve some feedback from HN.  Why are they so SILENT on the subject of slow speeds.

@Liz

@Amanda

Does HN figure we will continue to sit back and pay full price for less than 1/20th of the service.  Why should we.  HN should offer a reduced rate to those affected by the HN caused problems.  We shouldn't have to beg for information.  But, here I am begging for info from HN.

[Maximus]

Same issues here in the Northeast. Slow speeds, inconsistent streaming, buffering issues, loss of video with continued audio with provider message "insufucient network speed" blah, blah. Support must have a telephone book of standard responses cause its as if no one listens. I installed Hughesnet 2+ months ago in a 2nd home, remote location. With the house empty 90+ %of the time, no devices, no cell phones the hughesnet Data Usage meter is reporting 2 GBs of data were used in the last 5 days and on average 7-30Mbs every hour, all this use with no one there or nothing powered up... I have tried on these community boards but it seems the common response is to copy and paste a high tech set of instructions to test the system. I am giving it one more attempt and then calling it quits. I dont get close to the 25Mbps/3Mbps speed I was told and my data usage just cant be explained.... Good luck to you all....

[macsociety]

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@Maximus wrote:

With the house empty 90+ %of the time, no devices, no cell phones the hughesnet Data Usage meter is reporting 2 GBs of data were used in the last 5 days and on average 7-30Mbs every hour, all this use with no one there or nothing powered up..

---

Are you saying the Hughesnet Modem is not even connected to power and you are losing 2GB in 5 days?  Or did you mean it is on but no systems that can use the modem are powered on?

Do you have any wired items direct connected to the modem?

Is wireless 2.4Ghz and 5Ghz channels left on?

Reason I ask.... when I had a 2nd router in my loop, meaning a router the ISP provided and then my own internal router (an Apple Time Capsule), I ran into an issue that the Apple Time Capsule was grabbing internet data as I had some settings that allowed it to so so.  I was using data and I did not even realize it.  Just something to look at if you are like me and have some other router or device connected to the Hughes modem.

Also, maybe try turning off the wifi on the Hughes router to see if data keeps being used.  Maybe there is something doing it.

I have learned never to say I am 100% sure it is not me or something I have in the house <grin>.

But if your modem is UNPLUGGED and you are losing 2GB in 5 days, yeh something is wrong.

TJ

[Maximus]

Thank you for the feedback.

The modem stays powered 24/7. The house is vacant with no connected devices.

I do have 1 Arlo motion activated security camera hard wired to modem but motion is triggered 1-2 times a month with a max record time of 15 seconds. I also remotley access the camera for 1-2 minutes once a day. The up and down Mbs are obvious on my hourly data usage report and coinside with my survellence check. Arlo updates 1 maybe 2 times every few months. The hourly usage report indicates constant use 24/7 of between 7-30Mbps per hour. As I mentioned 2 GBs were used in 5 days when the place was vacant. A bit exceesive by any usage meter? I would also like to point out the first 4-5 weeks the hourly data usage was 0.00 for most up and download hours. The constant data usage began with the same setup about 3 weeks ago and has progressivley gotten worse. Any suggestions would be greatly appreciated. I also mentioned by the time i get back to the house on 1/13 I will be out of data and will not be able to run a data depletion test. any suggestions??? Thansk