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Slow speeds only in prime time hours

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dhorwath
Sophomore

Slow speeds only in prime time hours

I see there's other complaints but I'm not sure what was resolved with this issue.  I have the 15mg plan, using the HT1100 modem.  In the mornings I get 20+ download speeds using testmy.net.  Afternoon it drops some, then during prime time I'm down to 1mb.  I called tech support and they thought I need to re-point the satellite but that makes no sense if I'm getting good speed during the morning hours.  Can you offer any solutions?
1 ACCEPTED SOLUTION

Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it.  The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have.  With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g.  Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.

thanks Amanda!

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